Customer Success Manager

What you’ll do

• Build and maintain a trusted advisor relationship with each assigned customer, focusing on adoption, measurable outcomes, and long-term satisfaction with GitLab. - Assist customers with expert deployment guidance, operational best practices, and establishing a GitLab Center of Excellence within their organization. - Lead and participate in workshops to help customers understand and use the full value of the GitLab solution across their software development lifecycle. - Measure and monitor customers’ progress against critical and key performance indicators, and share insights with GitLab account stakeholders and customer sponsors and executives. - Translate customer product usage data into clear, actionable recommendations that drive adoption and expansion of GitLab within customer environments. - Establish and manage regular touchpoints with customers in line with service level agreements to review strategic and technical objectives and adjust plans as needed. - Collaborate closely with Product Management, Engineering, Sales, and Professional Services to streamline issue resolution, share customer feedback, and align on customer success plans. ## What you’ll bring

• Experience in a customer-facing role focused on post-sales adoption, value realization, and advocacy. - Background in customer success, professional services, technical account management, or a related function with direct customer engagement. - Ability to understand and discuss Git, common branching strategies, and how customers use version control in their workflows. - Knowledge of the software development lifecycle, including typical development pipelines and tooling. - Familiarity with continuous integration, continuous deployment, and DevSecOps concepts and practices. - Skill in translating product usage data and technical details into clear, actionable insights for both technical and executive stakeholders. - Proven ability to build trusted advisor relationships, facilitate workshops, and guide customers through best practices and operational change. - Openness to learning, with transferable skills from adjacent roles or industries that support collaborative, outcome-focused customer partnerships. United States Salary Range

$85,200—$144,000 USD

How GitLab Supports Full-Time Employees

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.