Systems Engineer Ops - Full Stack Developer

POSITION SUMMARY Zoetis is one of the largest manufacturers of Animal Health products and providers across the full continuum of care. The technology organization is reshaping to provide premier services and solutions to a fast paced, growing business. The Zoetis Tech & Digital (ZTD) organization is in a distinguished position to lead one of Zoetis' core strategies, lead in digital technology and data analytics as we reimagine animal health. As ZTD executes its digital, data and technology strategy to reinvent how we work in a digital world, we will also unlock new sources of value for our colleagues, Zoetis and our customers. This is an exciting time to join the ZTD team and be a key leader in this digital transformation. The ZTD, R&D group is responsible for delivering tech and digital solutions for the research and development organization. As a part of this organization there is a need to manage the portfolio of programs/projects following our governance process and project delivery framework. Reporting to the ZTD IT Engineering and Technology Lead, ZTD R&D, the Systems Engineer/REACT Developer will work alongside an inhouse team designing, developing, documenting, and deploying solutions for the delivery of a suite of data and analytic solutions within a customer facing web application. This Engineer will be required to develop a rich understanding of the applications in their portfolio including what data is accessible, administration, upgrades, Integration points, etc. This Engineer will also be responsible for maintenance on the application and coordination of maintenance activities with supporting groups such as infrastructure and networking. Maintenance tasks will also include application upgrades as appropriate to manage technical debt. This combined knowledge of their application portfolio will be used to plan internal and external resource needs during the life of the applications. The candidate will be a self-starter that is creative and fascinated with technology to design, implement, and maintain solutions in support of VMRD business initiatives. A strong academic background in a technical discipline, a history of delivering solutions, and a demonstrated proficiency to identify and resolve complex technical issues. The desire to continuously improve technical and business knowledge and the ability to work alongside both internal and external IT resources is required. All candidates must have experience of working end-to-end in defining, and implementing frontends in React. In the process, you will work very closely with the UI designers, Technical Business Analysts and Verification teams. In addition to core development responsibilities, this role acts as a critical operational support resource, monitoring and responding to application incidents, ensuring high system availability, and proactively identifying opportunities to streamline and automate support processes. The position bridges the gap between engineering and operations, working in close partnership with business stakeholders and IT support teams to deliver reliable solutions and an exceptional end user experience. POSITION RESPONSIBILITIES Percent of Time Software Development and System Engineering · Develop front-end features according to business specifications using a variety of JS libraries and JS tools. · Write unit and end-to-end tests for existing code . · Fix bugs, maintain, and update the system as needed. · Integrate first and third-party APIs. · Write documentation as needed on various parts of the system. · Training and mentoring junior developers as needed. · Ensure the feasibility of UI/UX designs and develop code with the end user in mind. · Create and implement the systems design and application software configuration for commercial off-the-shelf (COTS) software and SaaS (software as a service) systems in support of Zoetis R&D business initiatives. · Ability to guide a small third-party development team for custom solution implementations and upgrades. · As a member of IT projects, perform technical lead responsibility including planning, design, and implementation of information systems. · Create system documentation and transition day to day activities to support team. · Translates business requirements into novel solutions, UI/UX designs, system configurations, data design requirements, and data models. · Provides technical expertise to solution delivery teams throughout all phases of the application life cycle with a focus on design and development activities. · Ensures operational and analytical data stores can support cross-functional business requirements for reporting across the organization. · Assists project managers with project schedules by identifying technical tasks and system dependencies, as well as estimating resources and task duration. · As part of the R&D ZTD team, takes on the responsibilities associated with establishing and maintaining existing solutions. · Consult with technical lead for scope, approach, next steps, and direction regarding project / department / business objectives -50% Technology Consultation · Translates business requirements into innovative solutions, system configurations, data design requirements, and data models. · Participate in the definition of long-term systems strategies and roadmaps. · Provides technical effort estimates for proposed projects and solutions. Assists project managers by identifying technical tasks and system dependencies, estimating resources and task duration. · Provide financial evaluations of proposed solutions by providing technical effort estimates. -20% Software and Technology Support • Provide Level 3 and 4 support for VMRD software and technology. • Give assistance to level 1 and 2 support teams. • Provide operational support for deployed applications, including monitoring performance, responding to user-reported issues, and applying hotfixes as necessary to maintain SLAs. • Collaborate with Level 1 and Level 2 support teams, serving as an escalation point for complex technical problems (including Level 3/4 troubleshooting and resolution). • Participate in on-call rotations to ensure 24/7 system reliability, including after-hours support for critical incidents. • Own and continuously improve the incident management and post-mortem/RCAs process for supported applications. • Document common operational issues and develop/maintain knowledge base articles and runbooks for the support team. • Develop tooling and scripts to automate recurring manual support tasks, system monitoring, and reporting. • Analyze operational alerts and logs to detect patterns, proactively addressing performance bottlenecks and root causes before they escalate. • Champion operational excellence in all development cycles, ensuring applications are built with reliability, observability, and maintainability in mind. -20% Continuous Learning and Technology Expertise · Provide application engineering subject matter expertise and guidance to other IT disciplines including Zoetis IT solution partners, application vendors and service providers. · Contribute to IT project delivery by providing technical and engineering expertise throughout all phases of the development life cycle with a focus on design & engineering activities. -10% ORGANIZATIONAL RELATIONSHIPS ZTD R&D Solution Partners ZTD R&D Systems Engineers ZTD CoEs VMRD business SMEs from multiple product lines and departments EDUCATION AND EXPERIENCE • 5+ years of experience as an information technology professional or a closely related field and role. • Undergraduate degree related to Information Technology, Computer Science, or a related field. • Experience with the design and building of systems and information solutions (including modeling and database design), preferably with enterprise-level information/data solutions or architecture projects. • Experience with implementations utilizing multiple vendors and/or departments. • Experience with data management and/or information integration efforts in large scale programs. • Experience working closely with UI/UX designers to implement designs and ensure design consistency across the application. • Ability to interpret wireframes, mockups, and prototypes (e.g., from Figma) and translate them into responsive, interactive web interfaces. • Excellent interpersonal and communication skills with the ability to build relationships. • Ability to prioritize issues and drive progress in ambiguous situations. • Domain knowledge expertise in pharmaceutical industry is preferred. • Experience with software testing including unit, integration, and regression testing • Experience with technical writing for SDLC documentation • Proven experience of working with colleagues in US & Europe • Strong verbal and written communication skills with the ability to express complex technical concepts in business terms • Ability to translate business requirements into solutions that map to technology capabilities. • Ability to take direction and to complete tasks with minimal direction • Ability to prioritize issues and drive progress in ambiguous situations TECHNICAL SKILLS REQUIREMENTS Technical Competencies: At least 10 years experience in • HTML • CSS • Javascript • Browser APIs • Browser Dev Tools At least 5 years experience with • React • Redux • NodeJS • RESTful Design • Git • Unit Testing At least 3 years experience with • Typescript • Knowledgeable of latest JS and TS language features • Fluent in functional design patterns • Fluent in Asynchronous programming patterns • Linux -- specifically WSL (windows subsystem for linux) if on a windows machine • Fluent in English (verbal, reading, and writing) Can write code that is: • Performant • Efficient • Testable • Modular • Scalable • Secure • Readable • Documented • Maintainable • Standard-compliant • Cross-browser Compatible Responsibilities: • Write frontend features according to the specifications • Write unit and end-to-end tests for existing code • Optimizing program efficiency, performance, and scalability • Fix bugs, maintain, and update the system as needed • Integrate first and third-party APIs • Use a variety of JS libraries and JS tools • Write documentation on various parts of the system • Training and mentoring junior developers as needed • Continue learning about new web features and best practices • Ensure user input is validated • Ensure the feasibility of UI/UX designs and write code with the end user in mind • Proactively communicate and collaborate with team and stakeholders Desired Competencies • Proficient in using CI / CD tools such as Git and TFS • Experience developing on commercial cloud platforms, particularly AWS or Azure • Experience in the application of project management principles and software development life cycle management • Strong verbal and written communication skills with the ability to express complex technical concepts in business terms • Ability to translate business requirements into solutions that map to technology capabilities • Interpersonal skills necessary to collaborate with existing subject matter experts across various functions and integrate them as team members • Ability to take direction and to complete tasks with minimal direction • Ability to prioritize issues and drive progress in ambiguous situations PHYSICAL POSITION REQUIREMENTS Flexibility to work times with at least 4 hr. overlap with US EST Time zone. Full time At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.