What You’ll Do

Who You Are

Job Requirements

• Fluency in English (C1/C2), with strong written and verbal communication skills in both languages
• 2–5+ years in customer support, onboarding, or high-touch SaaS roles
• Experience handling escalations and complex customer issues with professionalism, empathy, and sound judgment
• Strong conversational ability (moderately extroverted, not robotic)
• Quick thinker — you don’t default to “let me check on that”
• Comfortable handling ambiguous or messy situations
• Ability to stay calm, respectful, and solution-oriented in time-sensitive or high-pressure situations
• Able to gather context when customers provide incomplete information
• Strong organizational skills with the ability to prioritize effectively, manage multiple active cases simultaneously, and maintain accuracy under pressure

What we offer

• Competitive salary + meaningful equity
• A real product with real usage and growing revenue
• Strong In-person culture, fast feedback loops, and zero bureaucracy
• A small team that feels like a founding team
• Full health, dental, vision, 401k, life insurance, and unlimited PTO
• Tools budget, coffee budget, whatever-you-need-to-be-great budget

Want to help reimagine how software works for real-world businesses? Let’s talk.