Desktop Engineer

Job Title: Desktop Engineer (Off-roll)

Department: IT Infrastructure

Reports To: IT Manager

Key Responsibilities:

Install, configure, and maintain desktops, laptops, printers, and peripherals

Respond to and resolve IT support tickets related to end-user devices and

applications. Diagnose and resolve hardware, software, and network connectivity issues. Support application installation, upgrades, and patch management. Maintain asset inventory of hardware and software. Assist in onboarding/offboarding processes including device setup and user

provisioning. Ensure systems comply with security standards and company policies. Provide support for conferencing tools (Google Meet, Teams, etc.) and local AV

equipment. Escalate complex issues to relevant teams when necessary. Qualifications & Skills:

Bachelors degree in IT, Computer Science, or a related field (or equivalent

experience). 1.5+ years of experience in a desktop support or IT helpdesk role. Strong knowledge of Windows and macOS environments. Familiarity with Microsoft Office, Outlook, antivirus tools, and remote support

tools. Understanding of basic network troubleshooting (LAN, Wi-Fi, IP config)