Manager - Business Analyst & Customer Success

Oral and written communication proficiency in English language

Basic software knowledge and skills

Business structure understanding

Cost-Benefit Analysis Volody is an enterprise software product company specializing in helping businesses digitize their legal, secretarial, and compliance functions. Their products include Contract LifeCycle Management, Board Meeting Software, Compliance Management Software, and Secretarial Automation solutions. Volody is currently expanding aggressively and you have the opportunity to be part of a dynamic team driving this growth. As a Business Analyst & Customer Success Manager at Volody, you will play a crucial role in the Product Delivery division. Your responsibilities will include:

Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. - Leading ongoing reviews of business processes and developing optimization strategies. - Performing requirements analysis and documenting business requirement analysis. - Effectively communicating insights and plans to cross-functional team members and management. - Gathering critical information from meetings with various stakeholders and producing useful reports. - Working closely with clients, tech team, and managerial staff. - Providing leadership, training, coaching, and guidance to junior staff. - Allocating resources and maintaining cost efficiency. - Ensuring solutions meet business needs and requirements. - Managing projects, developing project plans, and monitoring performance. - Updating, implementing, and maintaining procedures. - Prioritizing initiatives based on business needs and requirements. - Serving as a liaison between stakeholders and users. - Managing competing resources and priorities. - Monitoring deliverables and ensuring timely completion of projects. - Creating project/product roadmap, communicating it with the client, and getting it implemented. - Client Support for technical or functional requirements. Qualifications Required:

Analytical Problem Solving capabilities

Interpersonal and consultative skills

Oral and written communication proficiency in English language

Basic software knowledge and skills

Business structure understanding

Cost-Benefit Analysis Volody is an enterprise software product company specializing in helping businesses digitize their legal, secretarial, and compliance functions. Their products include Contract LifeCycle Management, Board Meeting Software, Compliance Management Software, and Secretarial Automation solutions. Volody is currently expanding aggressively and you have the opportunity to be part of a dynamic team driving this growth.