Guest Services Associate, Events

Department AI Guest Services Staff About the Department Job Summary The Guest Services Associate for Events welcomes Smart Museum guests and ensures compliance with Smart Museum visitor protocols, including protection of art objects, while they visit the Museum and its exhibitions. This position will share responsibility for opening and closing the Museum in accordance with security procedures, as well as supporting events at the Museum. In addition, when exhibitions are not on view, the Guest Services Associate for Events works with colleagues across the Smart Museum to support ongoing operations including support for various administrative, operational, and programmatic areas of the Museum. Responsibilities Supports the Facility and Security Manager and Guest Services Team Leads in building access management, opening and closing the museum, ensuring a safe and welcoming museum environment and collecting visitor assessment information as directed. Ensures that security procedures are followed when opening and closing the museum and galleries. Implements emergency protocols when needed. Greets and registers Museum guests in galleries and other public areas of the Museum in accordance with visitor protocols. Ensures visitor compliance with Museum protocols regarding protection of art objects while visitors are viewing the exhibitions in the galleries. Answers visitor questions and requests for information, escalating to Team Leads or other Museum staff as needed. Assists with school group check-in and wayfinding as needed. Serves as gallery attendant during rentals, events, and programs and supports after-hours events by providing gallery coverage, check-in support, and wayfinding as needed. Works with colleagues across the Museum to support ongoing operations including support for operations and facilities, development, public practice, registration, academic engagement. Attends Smart Staff meetings and events as scheduled. Assists with set up and tear down for events when needed. Assists with public programming and other educational programs or projects regarding the Museum. May act as a liaison with the community. Presents information about programs and the Museum to the public. Performs other related work as needed. Minimum Qualifications Education: Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree). Work Experience: Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline. Certifications: --- Preferred Qualifications Experience: Background with the arts, museums, or other cultural institutions. Prior experience in security and/or public-facing customer service roles. Technical Skills or Knowledge: Proficient in technology tools available, including Windows computer environment, Microsoft Office, etc. Demonstrated skill and knowledge of, or ability to learn quickly, the internal workings of the Smart Museum and University. Preferred Competencies Strong communication skills. Multitask within a fast-paced environment. Excellent time management skills to stay organized and prioritize responsibilities. A flexible, adaptable and enthusiastic mindset is critical to work with diverse stakeholders, including guests, students, and staff. Working Conditions Extended periods of stationary work. Moving around the Museum to attend to visitors' and colleagues' needs. Moving objects up to 20 pounds. Working a flexible schedule, including evening and weekend shifts. Application Documents Resume/CV (required) Cover Letter (preferred) References Contact Information (3) (preferred) When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application. Job Family Museum & Arts Role Impact Individual Contributor Scheduled Weekly Hours 37.5 Drug Test Required No Health Screen Required No Motor Vehicle Record Inquiry Required No Pay Rate Type Hourly FLSA Status Non-Exempt Pay Range The included pay rate or range represents the University's good faith estimate of the possible compensation offer for this role at the time of posting. Benefits Eligible Yes The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook. For additional information please see the University's Notice of Nondiscrimination. Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form. All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position. The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637. The University of Chicago is an urban research university that has driven new ways of thinking since 1890. Our commitment to free and open inquiry draws inspired scholars to our global campuses, where ideas are born that challenge and change the world. We empower individuals to challenge conventional thinking in pursuit of original ideas. Students in the College develop critical, analytic, and writing skills in our rigorous, interdisciplinary core curriculum. Through graduate programs, students test their ideas with UChicago scholars, and become the next generation of leaders in academia, industry, nonprofits, and government. To learn more about the university click here http://www.uchicago.edu/