CRM Manager

Graduate or MBA in Marketing, Customer Service, or related field. - 4-8 years of experience in real estate CRM (post-sales). - Knowledge of RERA guidelines and real estate transaction lifecycle is preferred. - Experience in handling customer escalations and complex documentation. Please note that the company is open to considering candidates mainly Female, Maharashtrian, near By Location Kalyan for this position. As a CRM Manager in the Real Estate industry, your role will involve managing end-to-end customer relations across all projects. Your responsibilities will include ensuring seamless customer engagement from booking to possession, handling customer queries, managing CRM software, and coordinating with internal departments to enhance overall customer satisfaction. Key Responsibilities:

Serve as the primary point of contact for customers after booking. - Build and maintain strong, long-lasting customer relationships. - Respond promptly to customer inquiries and efficiently resolve complaints. - Ensure timely communication about project status, milestones, and updates. - Manage booking formalities including application forms, KYC, and agreements. - Coordinate with legal and sales teams for documentation processes. - Track customer payment schedules and send reminders for due payments. - Assist customers with home loan processing by coordinating with banks/NBFCs. - Provide regular project progress updates and manage customer requests. - Coordinate possession process including documentation, final payments, and handover kits. - Maintain accurate customer data in CRM software and generate MIS reports. - Conduct customer satisfaction surveys and implement service improvements. Required Skills & Competencies:

Strong interpersonal and communication skills. - Excellent customer service orientation. - Good understanding of real estate documentation, RERA compliance, and home loan processes. - Ability to handle pressure and manage multiple customers simultaneously. - Proficiency in CRM software and MS Office. - Problem-solving ability and attention to detail. Qualifications & Experience:

Graduate or MBA in Marketing, Customer Service, or related field. - 4-8 years of experience in real estate CRM (post-sales). - Knowledge of RERA guidelines and real estate transaction lifecycle is preferred. - Experience in handling customer escalations and complex documentation. Please note that the company is open to considering candidates mainly Female, Maharashtrian, near By Location Kalyan for this position.