Customer Service Supervisor

Essential Duties and Responsibilities 1. Provide world-class customer care to both internal and external customers. 2. Manage, lead, and grow staff by providing guidance and training to team members including long-term mentoring and development plans. 3. Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, creation and maintenance of special specifications, and communication to customers and reps on deliverables on an independent basis. 4. Monitor KPI's for customer service team, and guide team to exceed goals. Provide world-class customer service to both internal and external customers. 5. Provide leadership, guidance, and mentoring to customer service staff and others in S&CS, including, upon certification, training in the complete set of courses in the CSR certification tract. 6. Use independent analysis, judgment skills, prior experience, and thorough knowledge of company policies and procedures to resolve non-standard and in-region problems. 7. Assist the management team with opportunity tracking, developing reports, and owning and monitoring regional customer feedbacks, assistance in resolving, and tracking for timely resolution. 8. Model, teach, and apply SEL Values, Principles of Operation, and World-Class Manufacturing principles. 9. Understand. Create. Simplify. 10. Other duties as assigned (may include office administration and other support duties dependent on region/department).asure, follow, and improve area processes. 9. Other duties as assigned. Required Qualifications Minimum 5 years customer service experience Associate's degree or related business experience Proven effective leadership and/or mentoring skills Strong organizational and planning skills Proven subject matter expert in customer service processes and responsibilities Proven ability to learn concepts and technical details of products Excellent writing, proofreading, documentation, and communication skills Ability to learn new skills and assume new responsibilities Ability to work cooperatively in a team environment Background check results satisfactory to SEL Negative drug test result(s) Ability to write and speak English coherently Preferred Qualifications ERP or CRM tools experience Experience in technical sales environment Bilingual Bachelor's degree Competitive pay. Superior benefits. Inspiring work. People are at the core of our company and we hire employee-owners. We welcome you to learn more about how we support employees. We're 100% employee owned. Retirement benefits include an employer funded stock ownership plan (ESOP) and personal 401(k) options. We offer top tier medical, prescription, dental, vision, life, and disability insurance. We recognize the importance of a healthy life balance and offer: 10 paid holidays, annual vacation accrual starting at 12 days, 9 paid sick days, and paid family and medical leave that covers 90% of your pay. We foster growth and development of our employees through avenues such as STEM courses, apprenticeships, tuition assistance, and engineering development programs. Ask our team about other benefits including wellness, fertility, adoption, and flexible spending benefits. This role is located in Pullman, Washington Starting pay range for this role is $76,100 - $85,000. Communication with Applicants We communicate with all applicants. If you do not receive a response about your application, please check your SPAM filter or reach out to us at careers@selinc.com. SEL invents, designs, and builds digital products and systems that protect power grids around the world. This technology prevents blackouts and enables customers to improve power system reliability and safety at a reduced cost. A 100 percent employee-owned company headquartered in Pullman, Washington, SEL has manufactured products in the United States since 1984 and now serves customers worldwide. Our mission is simple: to make electric power safer, more reliable, and more economical.