Senior Azure Engineer

The Senior Azure Engineer is a senior, hands-on technical role within the Advanced Support Team (AS”) responsible for Tier 2/3 escalation support, incident response leadership, and long-term service stability for Managed Services customers. This role serves as the highest technical escalation point for complex and high-impact Azure-related incidents escalated from the Service Desk and/or Network Operations Center (NOC). The Senior Azure Engineer is a hands-on, operationally accountable role that participates in on-call rotations, leads incident response efforts, works directly with customers during outages and service degradation events, and drives problem management to eliminate recurring and systemic issues.