Collections Analyst

Here's a summary of the role: We are looking for a detail-oriented Collections Analyst to manage accounts receivable, drive timely collections, and support smooth financial operations. You will work closely with internal teams and customers to resolve issues, improve processes, and maintain accurate financial records across a global portfolio. Here's a breakdown of what you'll do (not all of it, just the important stuff): Collections & Accounts Receivable Manage assigned AR portfolio to ensure timely collection of outstanding invoices Proactively follow up on overdue payments in line with agreed terms Partner with Shared Services to ensure accurate cash allocation and ledger management Account Reconciliation Reconcile customer accounts, ensuring accuracy across invoices, payments, and credits Investigate and resolve discrepancies, including unapplied payments and misallocations Collaborate with Sales and Billing teams to resolve account issues Customer Management Build strong relationships with customers to support timely payments Respond to billing and payment queries professionally and efficiently Provide account statements and payment histories when required Withholding Tax Compliance Ensure accurate calculation and reporting of withholding taxes Support tax filings and maintain appropriate documentation and certificates Work closely with the tax team to ensure regulatory compliance Reporting & Analysis Analyse aging reports and payment trends to identify risks and recommend actions Prepare regular reports on collections performance, cash flow, and AR metrics Process Improvement & Compliance Identify and implement improvements to enhance collections efficiency Ensure all activities comply with company policies and regulatory requirements Maintain accurate records of all customer interactions and collection activities These are the essentials you'll need to get an interview: Bachelor's degree in Finance, Accounting, Business, or related field (preferred) 2–3 years' experience in accounts receivable, collections, or similar finance role Strong analytical skills with the ability to interpret financial data Proficiency in Excel and familiarity with ERP/accounting systems (e.g. SAP, Oracle, QuickBooks) Ability to work independently in a fast-paced, global environment #LI-AQ1 Why join YouGov? Join our global team to help us achieve our social mission: to make millions of people's opinions heard for the benefit of our local, national, and international communities. Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do. Life at YouGov We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do. We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work. Equal Opportunity Employer As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need. Data Privacy To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy YouGov is an international online research data and analytics technology group. Our mission is to offer unparalleled insight into what the world thinks. Who we are Our innovative solutions help the world's most recognised brands, media owners and agencies to plan, activate and track their marketing activities better. With operations in the UK, the Americas, Europe, the Middle East, India and Asia Pacific, we have one of the world's largest research networks. What we do At the core of our platform is an ever-growing source of connected consumer data that has developed daily over our 20 years of operation. We call it living data. All of our products and services draw upon this detailed understanding of our 27+ million registered panel members to deliver accurate, actionable consumer insights. As innovators and pioneers of online market research, we have a strong reputation as a trusted source of accurate data and insights. Testament to this, YouGov data is regularly referenced by the global press, and we are the most quoted market research source in the world. * Leading in online market research, we have a strong record for data accuracy and innovation. A study by the Pew Research Center concluded that YouGov "consistently outperforms competitors on accuracy" as a vendor of choice. We are the market research pioneer of Multi-level Regression with Post-stratification ("MRP") for accurate predictions at a granular level. Our purpose Our purpose is to give our global community a voice by collecting, measuring and analysing their opinions and behaviors and reporting the findings accurately and free from bias.