Client Services Manager

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Shaping the future of real estate for a better world. At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. What this opportunity involves: A fantastic opportunity has arisen for a highly motivated professional to join our dynamic and vibrant team as the Client Services Manager for our national retail banking client. This role will be based at their office in Adelaide overseeing the day-to-day service delivery by the workplace team and vendor partners. Your responsibilities will include but aren't limited to: Key Accountabilities Create a fun and impactful client engagement strategy which supports the national plan Engage with all guests, employees, and key stakeholders Manage site-specific Concierge Team Ensure coverage and work with client for when start/finish times need to differ to align with requirements Arrange coverage for personal/annual leave periods Step in to cover front desk when required Lead the development and implementation of all internal communication strategies in collaboration with client's leadership with a focus on improving culture and employee engagement Liaison with JLL team and client on soft service delivery Share regular event and celebrations content Create, manage JLL profile within the client account Adopt innovative communication strategies Champion monthly meetings with stakeholders to enhance relationships Leadership / Staff Management Formulate a monthly calendar of events and implementation plan Build and maintain Standard Operating Procedures Providing outstanding customer service and organize memorable events that aligns with client expectations Propose ideas to improve event and service quality Develop an event planning process that is simple to adopt and implement Assist in the coordination of event orders with client, team, and vendors Ensure the workplace delivery of all operational requirements as per the client scope of works across site including but not limited to reception, mail and office services Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures Resolve user's complaints and concerns with solutions and follow up Review vendor KPI's to ensure service providers performance aligns with contractual obligations What we are looking for: Excellent verbal and written communication skills as well as presentation skills, using English language as the preferred communication channel Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements Strong analytical, organization and administration skills A minimum of 2-3 years in a people management role Knowledge of critical facilities Knowledge of vendor management for specialized services Demonstrates proactive & professional approach to customer service and stakeholder engagement Has a natural hospitality-orientated communications acumen Ability to interact with a wide range of client staff, including senior levels Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels What you can expect from us:  You'll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World's Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. Interested candidates, please apply following the link below quoting job reference number MPREQ503484 Location: On-site –Adelaide, SA If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.