BI Analyst
Posted Apr 18, 2026
Key Responsibilities:
- Perform deep-dive analyses on CX data
- Translate data into stories to influence leadership decisions
- Ensure clarity and usability in dashboard design
- Suggest and validate hypotheses to improve customer experience metrics
- Drive CX performance metrics through data-driven insights
- Identify root causes of CX issues and deliver actionable recommendations
- Develop and manage dashboards for CX teams
- Collaborate cross-functionally to convert business problems into analytical tasks
Qualifications:
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Bachelor's degree
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Highly motivated with a drive to contribute in a fast-paced, collaborative environment
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Outstanding written and verbal communication skills (Additional details of the company were not provided in the job description) Role Overview: As a BI Analyst for our client, you will be responsible for performing deep-dive analyses on CX data to uncover hidden trends and translate data into stories that will influence leadership decisions. Your role will involve ensuring clarity and usability in dashboard design, suggesting and validating hypotheses to improve customer experience metrics, and driving CX performance metrics through data-driven insights. You will also be tasked with identifying root causes of CX issues, delivering actionable recommendations, developing and managing dashboards for CX teams, and collaborating cross-functionally to convert business problems into analytical tasks. Key Responsibilities: