Product Management Director-Bank

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Product Management Director-Bank, you will formulate product, pricing, and sales strategy recommendations based on analysis of profitability, competitiveness, and sales performance for a portfolio of bank products across their full lifecycle. Accountable for analyzing market trends and product performance for sustainable growth, profitability, member value, and regulatory compliance. Responsible for defining the business questions, providing insights to improve business performance, and execution of the vision, strategy, and product roadmap. Within the Everyday Banking Deepening & Retention team, this role focuses on Strategic Planning, Financials & Business Insights — owning the financial model, building the business case, designing the measurement framework, and translating portfolio performance into executive-ready insights that drive decisions. You will be the strategic backbone of the D&R initiative portfolio, ensuring every investment is sized, tracked, and optimized. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site 4 days per week. What you'll do: Drives and evolves the product vision, strategy, and multi-year roadmap aligned to Bank priorities and member needs. Interprets performance results to inform product or sales forecast and planning. Leads product innovation while ensuring alignment with business objectives, risk appetite, and regulatory expectations. Develops recommendations to launch new products and the evaluation and decision to buy/build or partner. Acts as product SME on features and services and collaborates with business partners to provide recommendations. Analyzes and evaluates product performance metrics to form recommendations regarding market opportunities and product enhancements and leads efforts to expand or change existing product features. Partners with Marketing to define go-to-market and value proposition strategy of the product/feature. Provides support regarding all aspects of Product Life Cycle. Approves and provides support in developing, editing and distributing product communications. Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed, implemented and managed in compliance with all applicable laws and regulations. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Strategic Planning, Financials & Business Insights (Team-Specific Focus) Owns financial strategy and insights for the D&R portfolio — including forecasting, business case development, initiative sizing, benefit realization tracking, and ROI framing Supports strategic roadmap development with portfolio-level analysis, initiative assessments, and executive-ready insights that connect work to outcomes Develops and maintains the KPI framework across Deepening & Retention initiatives — defining what success looks like and how it is measured Designs and leads the learn agenda and test-and-learn strategy — building initiative measurement plans, interpreting results, and translating findings into go-forward decisions Produces performance storytelling for senior leadership — translating complex data and trends into clear, compelling narratives that drive alignment and action What you have: Bachelor's degree in business, Marketing, Supply Chain, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of relevant industry experience in Actuary, Underwriting, Marketing, Sales and Service, Finance/Accounting Operations or Financial Services. 3 years of product management, or similar strategic management experience (similar experience includes direct support in managing product performance). Experience telling stories leveraging data visualization tools (i.e. Tableau). Experience creating product briefings and presenting to executive leadership. Experienced in market research to create product roadmap, make product decisions and iterate rapidly. Knowledge of applicable Banking-industry laws, regulations, risk, and compliance requirements. What sets you apart: Financial modeling & business case development — You've owned the numbers-built forecasts, sized initiative benefits, developed ROI models, and tracked benefit realization against plan — translating investment asks into defensible, exec-ready financial narratives. Strategic planning & portfolio-level analysis — You've supported or led multi-year roadmap development, synthesized portfolio insights across a complex initiative landscape, and connected individual workstreams to enterprise-level outcomes. KPI framework & measurement strategy design — You've built measurement plans from scratch — defining success metrics, structuring test-and-learn agendas, and translating initiative results into strategic recommendations. Performance storytelling for executive audiences — You turn data into decisions: synthesizing trends, surfacing insights, and producing executive-ready outputs that make complex performance landscapes easy to understand and act on. Experience driving engagement, deepening, or retention strategy — Background in member/customer lifecycle management, engagement programs, or retention initiatives — particularly within deposit or credit card products at a top-tier financial institution. Consulting or strategic advisory background — Experience at a top-tier consulting organization (e.g., McKinsey, Accenture, Deloitte) or in a COE/strategy role within financial services, with a demonstrated ability to structure ambiguous problems and drive to insight quickly. Experience influencing across a matrixed, regulated enterprise — You've aligned stakeholders across Product, Finance, Analytics, Risk, and Marketing without direct authority — operating effectively in large, complex financial institutions. US military experience through military service or as a military spouse/domestic partner. Compensation range: The salary range for this position is: $114,080 - $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. If you are an existing USAA employee, please use the internal career site in OneSource to apply. Please do not type your first and last name in all caps. Find your purpose. Join our mission. USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. California applicants, please review our HR CCPA - Notice at Collection here.