Benefits Consultant

• Oversee renewals process. Own full lifecycle of renewals across multiple markets, products (health, life, income protection, travel, and pension) and providers
• Lead client relationships on renewal topics. Ensure alignment between Kota, the client, the insurer and any local intermediary partners, as well our Embed partners
• Maintain relationships with insurance partners. Coordinate with insurer and intermediary partners on pricing submissions and negotiations, entity changes, BoR transfers and commission arrangements
• Build and refine renewal playbook. Establish standardised timelines, templates, checklists and workflows that ensure every renewal is executed consistently and on time, with full documentation
• Collaborate with internal teams. Work closely with Customer Success, Benefits Consultants, Embed, Expansions and Compliance teams to ensure a seamless client experience through the renewal period
• Provide continued feedback on product experience. Partner with the Product team to define and improve the in-product renewal experience, supporting the move towards a scalable, tech-enabled renewal flow
• Support best-in-class compliance. Provide regulated health insurance information to clients during the renewal process. Ensure all renewal activity meets Central Bank of Ireland regulatory requirements, FCA requirements and Kota’s internal compliance standards

What We're Looking For

Required:

• QFA (Qualified Financial Adviser), plus APA (Accredited Product Adviser) in Health Insurance. Full qualification, not grandfathered
• 3+ years of experience in health insurance renewals, group risk or employee benefits, ideally within a broker, insurer or insurtech environment
• Strong understanding of the Irish and UK group health insurance markets, with exposure to international/IPMI schemes being a distinct advantage
• Experience managing multi-stakeholder renewal processes, including insurer negotiations, pricing analysis and client-facing proposal delivery
• Highly organised with the ability to manage a large renewal calendar and multiple concurrent processes
• Comfortable working cross-functionally across Benefits, Product, Customer Success and Expansions teams

Preferred:

• Experience with embedded insurance or partnership-driven distribution models
• Familiarity with international health markets (UAE, India, Singapore, continental Europe) and working with intermediary networks
• Experience contributing to product or process improvement initiatives within a fast-paced, technology-first environment

Our Values

• Have Integrity. We care deeply about our why and it won’t jeopardise our how. - Care Deeply. Our products are our story, we look at the details, go the extra mile to delight customers. - Own Your Ship. Ask why, do the work, get the data, solve the problem, be an owner. - Raise the Bar. We continuously look to push past good enough. Expect more, move faster, and never stop raising your and the team’s standards. - Play to Win. We exist because we decided to say no to the norm – now we do this everyday.