Maintain efficient service delivery by completing transactional requests and assigned inquiries within SLA
Respond and resolve queries with a focus on employee experience
Ensure accurate creation and maintenance of Employee HR records in HR Systems
Take ownership of closing data administration requests, including follow-up and informing approval requirements
Follow Desktop Procedures/KB articles for each transaction/query
Ensure Maker-Checker process and Data Monitoring are in place for high-quality data in HR tools
Protect Data Privacy and adhere to confidentiality requirements
Qualifications Required:
Minimum 2 years of experience in HR Services and any HR application like Success factor, SAP, Workday
Post-Graduation (any specialization)
Excellent written and verbal English communication
Exposure to Customer Relationship Management tools like ServiceNow, Microsoft CRM, SIEBEL, etc. - Knowledge of MS tools (Excel & PowerPoint)
Attention to detail and ability to follow guidelines
Ability to maintain highly confidential and sensitive information
Ability to deliver against agreed objectives/service levels
Ability to work effectively in a team and willingness to help others
Please Note: The preferred candidates should have experience working in SAP, Workday, or SuccessFactors and possess good knowledge in HR Ops. Role Overview:
You will be responsible for maintaining efficient service delivery by ensuring transactional requests and assigned inquiries are completed within SLA depending on priority & complexity. Responding and resolving queries in a timely and accurate manner with employee experience at the core will be crucial. You will be held accountable for ensuring Employee HR records are accurately created and/or maintained in HR Systems (SAP, SF, etc.). Taking complete ownership to close the data administration requests, including follow-up with the requestor to collect missing information and/or informing approval requirements is a key aspect of your role. Additionally, you must follow the Desktop Procedures/KB articles defined for every transaction/query, ensure the Maker-Checker process is followed, and conduct Data Monitoring to ensure high quality of data in all HR tools. Working in a highly data-sensitive environment, you will be responsible for always protecting Data Privacy and adhering to confidentiality requirements to promote zero breach of compliance policies. Key Responsibilities:
Maintain efficient service delivery by completing transactional requests and assigned inquiries within SLA
Respond and resolve queries with a focus on employee experience
Ensure accurate creation and maintenance of Employee HR records in HR Systems
Take ownership of closing data administration requests, including follow-up and informing approval requirements
Follow Desktop Procedures/KB articles for each transaction/query
Ensure Maker-Checker process and Data Monitoring are in place for high-quality data in HR tools
Protect Data Privacy and adhere to confidentiality requirements
Qualifications Required:
Minimum 2 years of experience in HR Services and any HR application like Success factor, SAP, Workday
Post-Graduation (any specialization)
Excellent written and verbal English communication
Exposure to Customer Relationship Management tools like ServiceNow, Microsoft CRM, SIEBEL, etc. - Knowledge of MS tools (Excel & PowerPoint)
Attention to detail and ability to follow guidelines
Ability to maintain highly confidential and sensitive information
Ability to deliver against agreed objectives/service levels
Ability to work effectively in a team and willingness to help others
Please Note: The preferred candidates should have experience working in SAP, Workday, or SuccessFactors and possess good knowledge in HR Ops.
