Team Leadership & Development: Lead, coach, and grow a team of Enterprise Engagement Managers, fostering a high-performance culture built on ownership, trust, and continuous improvement. - Customer Outcomes & Value Realization: Own team-level KPIs across adoption, retention, and expansion, ensuring measurable customer impact and long-term success. - Strategic Customer Engagement: Support key enterprise accounts as an executive sponsor or escalation point, guiding complex stakeholder environments and critical customer moments. - Expansion & Growth: Enable the team to identify and drive expansion opportunities, turning customer success into sustainable revenue growth. - Operational Excellence: Define and scale processes, playbooks, and ways of working to support efficiency, consistency, and future team growth. - Cross-functional Leadership: Partner closely with Sales, Professional Services, Product, and Engineering to ensure alignment and a seamless customer experience. ## Who you are:
6–8+ years of experience in Customer Success, Consulting, or Account Management within enterprise environments
1–2+ years of experience leading or mentoring others, with a strong ability to coach and develop high-performing teams
Proven track record of owning customer outcomes and translating adoption and value realization into retention and expansion
Experience navigating complex customer situations, including escalations and senior stakeholder management
Strategic mindset combined with hands-on execution and a strong sense of ownership
Excellent communication and presentation skills, with the ability to engage senior stakeholders and executives
Technical curiosity and interest in AI, automation, and customer experience
Native or bilingual German, plus strong English skills
We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it. At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI. ---
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more.
