EB Tech Customer Success Specialist (Employee Navigator)

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking an EB Tech Customer Success Specialist (Employee Navigator) to join our growing team! The Employee Benefits Technology Specialist is a key member of the National Employee Benefits Technology (EBTech) Department. This team deploys and supports benefits administration technology, Employee Navigator, to assist our customers and their employees with automated benefits enrollment, healthcare reform compliance, and other technology‑driven solutions. The Specialist works directly with client contacts and internal partners to ensure platforms are accurate, compliant, and optimized throughout the plan year. This role is highly detail‑oriented, deadline‑driven, and client‑facing. How You Will Contribute Serve as a subject‑matter resource for Employee Navigator in client meetings and internal collaboration. Perform root cause analysis to diagnose and resolve escalated platform and enrollment issues. Service new and existing moderately (or greater) complex client Employee Navigator websites, following established SOPs and best practices. Support moderate‑complexity (or greater) clients and enhancement projects. Provide daily direct support to assigned clients and indirect support through teammate development. Anticipate and respond to client questions related to benefits enrollment, eligibility, and system functionality. Support open enrollment preparation, testing, validation, and post‑open enrollment issue resolution. Promote teamwork, collaboration, knowledge sharing, and a positive, client‑focused approach. Maintain accuracy, quality, and timeliness while managing multiple client priorities. Interpret and follow SOPs and contribute recommendations for process and platform improvements related to Employee Navigator. Skills & Experience to Be Successful Associate's or Bachelor's degree or equivalent work experience 2–5 years of benefits technology or software implementation experience Hands‑on experience with Employee Navigator required Experience supporting benefits enrollment, eligibility, and platform configuration Ability to quickly learn and apply new systems and concepts Proficient with Microsoft Office Suite Strong experience working with database‑driven, web‑based platforms Professional, confident communication style with strong customer‑service skills Exceptional attention to detail and strict deadline management High level of discretion and confidentiality Ability to travel occasionally if requested (less than 5%) Experience in insurance, employee benefits, HR, or financial services environments preferred Pay Range $26.44 - $31.25 Hourly The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role. Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined. Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world's largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater "WE"—never "me." While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers. If you are an existing Brown & Brown teammate, please click here to apply to a job on our internal career site.