As a Senior Manager of Machine Learning Science at Wayfair, you will shape the future of customer engagement through intelligent, timely, and personalized communication powered by scalable AI systems. Wayfair is driven by a data-centric culture and a team of over 3,000 engineers. The Customer Technology (CT) science team is responsible for building and owning all Machine Learning (ML) products that drive search, marketing, and recommendation technologies across Wayfair. **Role Overview:**
The Notifications Science team focuses on building intelligent systems that optimize customer engagement across various channels such as Email, Push, and SMS. These systems ensure personalized, relevant, and timely communication at scale. **Key Responsibilities:**
Lead and grow a team of machine learning scientists, providing mentorship and career development
Set the technical direction and roadmap for notification send decisioning, cross-channel optimization, and personalization systems
Oversee the development of machine learning systems for notification decisioning under competing objectives
Drive the design of multi-objective optimization frameworks balancing short-term engagement, long-term customer value, and customer fatigue
Partner closely with product and engineering leaders to deliver scalable ML solutions
Establish best practices for model development, experimentation, and evaluation
Ensure successful end-to-end execution, from problem definition to production deployment
Influence and align with the broader ML leadership community on best practices and cross-team initiatives
**Qualifications Required:**
Bachelors or Masters degree in Computer Science, Mathematics, Statistics, or related field
10+ years of experience building large-scale machine learning systems
1-2 years of experience managing or mentoring machine learning scientists
Strong experience in owning ML-driven products or platforms
Proven ability to define and execute on technical roadmaps
Proficiency in Python and ML frameworks such as Tensor Flow or PyTorch
Robust communication and stakeholder management skills
Wayfair is looking for an experienced machine learning leader to drive the research, development, and execution of ML systems that power customer engagement and notification platforms. This role offers visibility across marketing, product, and platform teams and is a key leadership position within the CT Science organization. As a Senior Manager of Machine Learning Science at Wayfair, you will shape the future of customer engagement through intelligent, timely, and personalized communication powered by scalable AI systems. Wayfair is driven by a data-centric culture and a team of over 3,000 engineers. The Customer Technology (CT) science team is responsible for building and owning all Machine Learning (ML) products that drive search, marketing, and recommendation technologies across Wayfair. **Role Overview:**
The Notifications Science team focuses on building intelligent systems that optimize customer engagement across various channels such as Email, Push, and SMS. These systems ensure personalized, relevant, and timely communication at scale. **Key Responsibilities:**
Lead and grow a team of machine learning scientists, providing mentorship and career development
Set the technical direction and roadmap for notification send decisioning, cross-channel optimization, and personalization systems
Oversee the development of machine learning systems for notification decisioning under competing objectives
Drive the design of multi-objective optimization frameworks balancing short-term engagement, long-term customer value, and customer fatigue
Partner closely with product and engineering leaders to deliver scalable ML solutions
Establish best practices for model development, experimentation, and evaluation
Ensure successful end-to-end execution, from problem definition to production deployment
Influence and align with the broader ML leadership community on best practices and cross-team initiatives
**Qualifications Required:**
Bachelors or Masters degree in Computer Science, Mathematics, Statistics, or related field
10+ years of experience building large-scale machine learning systems
1-2 years of experience managing or mentoring machine learning scientists
Strong experience in owning ML-driven products or platforms
Proven ability to define and execute on technical roadmaps
Proficiency in Python and ML frameworks such as Tensor Flow or PyTorch
Robust communication and stakeholder management skills
Wayfair is looking for an experienced machine learning leader to drive the research, development, and execution of ML systems that power customer engagement and notification platforms. This role offers visibility across marketing, product, and platform teams and is a key leadership position within the CT Science organization.