Team Lead - Client Services, Qualitative

Lead and coach Senior Project Managers to deliver high-quality qualitative research at speed, meeting client expectations and enabling better, connected insights. - Translate client objectives into clear qualitative research plans, actionable execution strategies, and measurable outcomes. - Build and maintain a culture of client-first execution and continuous improvement- developing, coaching, and retaining a high-performing team that meets Konovo’s standards for service excellence. - Remove blockers quickly in a fast-paced, tech-enabled services environment by resolving delivery risks, stakeholder misalignment, and client escalations with strong judgment, resolution, and problem-solving skills. - Drive predictable execution across concurrent studies by prioritizing effectively, managing dependencies, and maintaining quality in a high-volume environment. - Improve operational visibility and rigor by using project management and CRM tools to track progress, risks, and outcomes that support faster, better, connected insights for healthcare clients. What We’re Looking For:

Industry experience in healthcare, life sciences, market research, or adjacent sectors where speed, quality, and stakeholder rigor directly impact decisions and outcomes. - Bring 5+ years of experience in healthcare, life sciences, market research, hospitality, and food and beverage, or similarly fast-paced client services environments where quality, responsiveness, and stakeholder management directly impact business outcomes. - Bonus points if your 5+ years include at least 2 years in direct people leadership roles. - Comfort with research delivery and operations tooling—programming systems (Decipher), scheduling platforms, Salesforce, and other data collection tools—supporting Konovo’s transformation toward tech-enabled services. - A demonstrated ability to grow and retain strategic client relationships—identifying expansion opportunities and partnering across teams to deliver value over time. Why Konovo?

Work on cutting-edge AI-powered solutions and industry-leading services that transform healthcare insights. - Be part of a mission-driven company that is revolutionizing healthcare decision-making. - Join a fast-growing global team with career advancement opportunities. - Thrive in a collaborative, remote work environment that values innovation and flexibility. - Make a real-world impact by helping healthcare organizations innovate faster. If you’re eager to build a meaningful career in healthcare market research — and you’re smart, nice, and driven to make an impact — we’d love to hear from you! Apply now to be a part of our journey.