Production Support Analyst
Not specified
Posted May 12, 2026
Key Responsibilities
- System Monitoring & Job Management: Monitor daily system operations and maintain scheduled jobs to ensure smooth and uninterrupted processing across production environments. - Issue Troubleshooting & Escalation: Troubleshoot basic system, application, and data-related issues, performing initial diagnosis and escalating to appropriate teams when necessary. - Ticket & SLA Management: Manage and update support tickets through their lifecycle, ensuring timely resolution within defined Service Level Agreements (SLAs). - User Support: Assist users with data-related inquiries and basic system issues, providing clear and timely responses. - System Administration: Perform routine system administration and operational support tasks to maintain the health and availability of production environments. - SQL & Data Analysis: Write and run basic SQL queries to retrieve data and support production issue analysis and reporting. - Incident Resolution & Root Cause Analysis: Support incident resolution activities and assist with root cause analysis under guidance to prevent recurrence of issues. - Documentation: Maintain accurate and up-to-date technical and user documentation, including runbooks, procedures, and knowledge base articles. - Cross-functional Collaboration: Collaborate with internal teams (development, infrastructure, business users) to investigate, troubleshoot, and resolve production issues. - Secure File Transfers: Assist with file transfers using secure methods such as SFTP or FTPS, ensuring data integrity and adherence to security standards. - Deployment & Change Management: Support deployment activities and follow established change management processes to ensure controlled and reliable releases. - Continuous Improvement: Participate in system monitoring and help identify potential operational improvements, automation opportunities, and process enhancements. Qualifications