Field Service Engineer III (MS) Onsite

Work Schedule Standard (Mon-Fri) Environmental Conditions Able to lift 40 lbs. without assistance, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materials Job Description Unity Lab Services (ULS), a part of Thermo Fisher Scientific, provides integrated solutions, instrument, and enterprise services to our customers. The Service Engineer is responsible for managing all aspects of service support and customer relationship management. The successful candidate will perform instrument repairs on equipment, installation and preventative maintenance. Our ideal candidate will be customer oriented, an advocate for Thermo Fisher Scientific in customer laboratories, and be eager to drive growth. Our engineers have the opportunity to advance their skillset training and working on increasingly complex lab equipment. DESCRIPTION How you will make an impact: You will provide comprehensive service support and manage customer relationships while performing instrument repairs, installations, and preventative maintenance. What you will do: Perform onsite repair, maintenance, and troubleshooting of HPLC, UPLC & FPLC systems and other desktop laboratory equipment Perform instrument repairs on additional assets as needed by the customer Act as a Thermo Fisher Scientific advocate in all capacities in customer laboratories Effectively communicate with customer as well as other Service Engineers Represent Unity Lab Services in a positive, professional manner in all dealings with Thermo Fisher Scientific customers, both external and internal Respond to customer service requests through customers service scheduling software (CMMS data system) Promptly acknowledge receipt and contact the end-user to schedule services, ensuring that the schedule meets the customer's needs and entitlements Communicate schedule of services to Customer Administration and Supervisor Prioritize and multitask the workload & customer requirements onsite as designated by the manager or lead Seek assistance from peers when unable to quickly meet the customer's expectations Close out service activities utilizing administration tools for accurate record keeping, including documenting service calls daily upon completion Maintain company assets (tools, inventory, laptop computer, etc.) in good and working condition Other miscellaneous duties as assigned Location: This position is site based at the customer location in Cambridge, MA. This position has not been approved for relocation. Compensation and Benefits The hourly pay range estimated for this position based in Massachusetts is $40.06–$60.09. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes: A choice of national medical and dental plans, and a national vision plan, including health incentive programs Employee assistance and family support programs, including commuter benefits and tuition reimbursement At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards Thank you for your interest as you consider starting a new career journey with us. As the world leader in serving science, our colleagues develop critical solutions through innovation—and build rewarding careers. Discover their extraordinary stories and connection to our Mission to enable our customers to make the world healthier, cleaner and safer. Their work is a story of purpose. What story will you tell? Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.