Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. ## What skills do I need? - 10+ years of copywriting experience, ideally including B2B SaaS or tech
A portfolio that blends conceptual range with craft mastery, from big brand ideas to crisp, tactical executions
Strategic and creative thinking; the ability to zoom out to shape narrative frameworks, then zoom in to perfect every word
Expert-level writing, editing, and proofreading skills with deep knowledge of AP Style and UX writing best practices
Experience influencing and collaborating with senior creative, marketing, and product stakeholders
Comfort navigating highly iterative, fast-moving environments, balancing speed with excellence
Proven ability to mentor and inspire other creatives while remaining hands-on
Familiarity with design collaboration tools such as Figma, and appreciation for writing to design
Familiarity or experience working with AI tools like Claude, Chat GPT, Claude Code etc. to help streamline process and collaborate with teams
Benefits
We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us! - Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded! - Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated. - Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for employees, friends, and family! *Proof of eligibility to work in the United States is required. The base salary range for candidates within the San Francisco Bay Area is $155,700 - $186,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). #LI-Hybrid
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
