Lead Engineer

TransUnion's Job Applicant Privacy Notice What We'll Bring: We are seeking a skilled and proactive MFT Engineer to join our team, responsible for supporting and enhancing our Managed File Transfer (MFT) platform. This role involves solving complex engineering problems, ensuring secure and reliable file transfers, and providing L2/L3 operational support. Key Responsibilities: Troubleshoot and resolve complex issues related to MFT infrastructure, protocols, and integrations (L2/L3 support). Manage and support file transfers using protocols such as HTTPS, SFTP, and point-to-point. Perform root cause analysis (RCA) for recurring incidents and implement preventive measures. Collaborate with cross-functional teams to resolve escalated incidents and fulfill service requests. Monitor system health and performance, ensuring high availability and reliability of MFT services. Develop and maintain automation scripts using Shell scripting and/or Perl to streamline operations. Administer Linux-based systems, including patching, performance tuning, and log analysis. Participate in a rotational shift schedule to provide 24x7 support coverage. Document standard operating procedures (SOPs), known error databases (KEDBs), and knowledge articles. Required Skills & Experience: Strong understanding of file transfer protocols (HTTPS, SFTP, point-to-point). Proficiency in Linux command-line operations and system administration. Hands-on experience with scripting languages such as Shell and/or Perl. Experience in L2/L3 support roles, including incident triage, resolution, and RCA documentation. Familiarity with ITSM tools (e.g., ServiceNow, Remedy) for ticket and change management. Willingness to work in one of three rotational shifts. Preferred Qualifications: Working knowledge of MFT tools such as IBM Sterling, Secure Transport, GoAnywhere, or GlobalScape. Experience with cloud-based file transfer solutions and integration with enterprise systems. What You'll Bring: We are seeking a skilled and proactive MFT Engineer to join our team, responsible for supporting and enhancing our Managed File Transfer (MFT) platform. This role involves solving complex engineering problems, ensuring secure and reliable file transfers, and providing L2/L3 operational support. Key Responsibilities: Troubleshoot and resolve complex issues related to MFT infrastructure, protocols, and integrations (L2/L3 support). Manage and support file transfers using protocols such as HTTPS, SFTP, and point-to-point. Perform root cause analysis (RCA) for recurring incidents and implement preventive measures. Collaborate with cross-functional teams to resolve escalated incidents and fulfill service requests. Monitor system health and performance, ensuring high availability and reliability of MFT services. Develop and maintain automation scripts using Shell scripting and/or Perl to streamline operations. Administer Linux-based systems, including patching, performance tuning, and log analysis. Participate in a rotational shift schedule to provide 24x7 support coverage. Document standard operating procedures (SOPs), known error databases (KEDBs), and knowledge articles. Required Skills & Experience: Strong understanding of file transfer protocols (HTTPS, SFTP, point-to-point). Proficiency in Linux command-line operations and system administration. Hands-on experience with scripting languages such as Shell and/or Perl. Experience in L2/L3 support roles, including incident triage, resolution, and RCA documentation. Familiarity with ITSM tools (e.g., ServiceNow, Remedy) for ticket and change management. Willingness to work in one of three rotational shifts. Preferred Qualifications: Working knowledge of MFT tools such as IBM Sterling, Secure Transport, GoAnywhere, or GlobalScape. Experience with cloud-based file transfer solutions and integration with enterprise systems. Impact You'll Make: Fluent in communication Ability to represent the service in high priority incident situation and provide technical details. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Lead Engineer, Software Development Beware of scams tied to potential career opportunities. If you received a link, email, text or social media communication you weren't expecting from TransUnion, take a moment to confirm the relevant information. Be wary when providing personal information. Contact careers@transunion.com or (312) 258-1717 for assistance. View TransUnion's Job Applicant Privacy Notice TransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. We make trust possible by ensuring each person is reliably represented in the marketplace. We do this with a Tru™ picture of each person: an actionable view of consumers, stewarded with care. Through our acquisitions and technology investments we have developed innovative solutions that extend beyond our strong foundation in core credit into areas such as marketing, fraud, risk and advanced analytics. As a result, consumers and businesses can transact with confidence and achieve great things. We call this Information for Good® — and it leads to economic opportunity, great experiences and personal empowerment for millions of people around the world.