Senior Manager- Deployment Operations

Industry/Sector Not Applicable Specialism IFS - Human Capital (HC) Management Level Senior Manager Job Description & Summary The Opportunity Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You'll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We'll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day. As a Senior Manager- Resourcing and Deployment Team, you will play a pivotal role in managing and optimizing the deployment of employees within the organization, confirming that the right talent is in the right place at the right time. Within our Internal Firm Services practice, you will focus on enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. Collaborating with subject matter specialists and project teams, you will strategize effective ways to locate, assess, educate, and train employees in line with market developments and firm strategy. As a Senior Manager, you will leverage your skills and influence to deliver quality results. You will motivate and coach teams to solve complex problems, applying sound judgment to navigate through ambiguity and uncertainty. Your ability to develop and sustain high-performing, diverse, and inclusive teams will contribute to the overall success of the firm. In this role at PwC Acceleration Center India, you will engage in dynamic projects, providing distinctive services to support client engagements through enhanced quality and innovation. You will also participate in digitally enabled training designed to grow your technical and professional skills. The Reporting & Operations sub team within the Advisory Deployment function enables effective workforce decisions through performance reporting, forecasting, governance, and optimization. The Team Lead provides strategic direction, stakeholder alignment, and insight led decision support. Optimization roles drive automation, analytics, and technology enabled efficiency, while Process and Operations roles ensure strong governance, SOP adherence, and accurate execution. Together, the team balances operational rigor with innovation to proactively manage supply demand risks and improve deployment outcomes. The Reporting & Operations Team Lead provides strategic and operational leadership for the Deployment Reporting and Operations function across PwC Acceleration Centers (ACs). This role owns deployment performance insights, forecasting accuracy, SOP governance, and supply–demand risk management. The Lead partners closely with Practice Deployment Consultants (DCs) and Deployment leadership to enable proactive workforce decisions, drives automation and analytics maturity, and builds a high performing team that balances governance, insight generation, and continuous improvement. We are looking for a highly experienced HR Analytics professional with strong expertise in reporting, automation, and Deployment (Workforce) operations analytics. The ideal candidate will drive data-led decision-making through Business and Deployment metrics analysis for the Deployment functions through advanced dashboards, workflow automation, operational insights, and AI-enabled analytics solutions. The individual will need to bring their vision to elevate and create value; be able to translate that vision into a scalable solution with an execution plan and effectively implement it. This role requires a strategic yet hands-on leader who can transform Deployment reporting into intelligent, automated, and scalable business solutions. The candidate should possess deep knowledge of Resource Manager datasets, workforce metrics, and enterprise reporting ecosystems, along with strong people management capabilities. An important part of the role also requires effective control and governance set-up, to ensure consistency of high-performance standards. Responsibilities Key Responsibilities Reporting & Analytics Lead enterprise HR reporting and workforce analytics initiatives across multiple business units. Design, develop, and maintain advanced dashboards, scorecards, and executive MIS using Power BI. Build data models and insights by leveraging Resource Manager datasets and other HR systems. Deliver actionable analytics related to workforce planning, utilization, headcount, attrition, productivity, and operational efficiency. Partner with Deployment leadership and business stakeholders to provide strategic insights through data storytelling. Automation & Operational Excellence Drive automation of workforce reporting processes, workflows, and operational activities using Power Automate and Power Apps. Identify opportunities to reduce manual effort and improve process efficiency through intelligent automation and centralized processes. Develop scalable reporting frameworks and governance standards. Support Deployment Operations transformation initiatives with technology-enabled solutions. AI & Digital Transformation Introduce AI-driven analytics capabilities within Workforce reporting and operational processes. Explore predictive analytics, intelligent dashboards, conversational reporting, data insights and automation opportunities using AI tools and platforms. Collaborate with technology teams to implement innovative workforce analytics solutions. Stakeholder & Team Management Lead and mentor a team of process analysts and reporting and automation specialists. Manage stakeholder expectations across Deployment teams and Deployment Leadership teams. Drive a high-performance, data-driven culture within the team. Own Team capability building and operating rhythm SOP ownership, adherence and continuous improvement Ensure strong governance, data accuracy, and compliance standards. Required Skills & Expertise Leadership Skills Strategic thinking with execution discipline Decision-making under ambiguity Coaching, delegation, and accountability management Technical Skills Strong expertise in: Power BI Power Automate Power Apps Strong understanding of HR data architecture and Resource Manager datasets. Experience in HR reporting, workforce analytics, and operational analytics. Knowledge of automation frameworks and workflow optimization. Exposure to AI-enabled analytics solutions and intelligent reporting platforms. Functional Skills Strong analytical and problem-solving capabilities. Excellent stakeholder management and communication skills. Ability to translate complex data into business insights. Strong operational mindset with process improvement orientation. Experience managing and leading teams. Behavioral Skills Influencing without authority Risk anticipation and proactive communication High standards of confidentiality and integrity Preferred Experience Experience working in large enterprise or global capability center environments and Big4 organizations. Exposure to HR and CRM systems such as SAP SuccessFactors, Workday, Oracle HCM, Salesforce or similar platforms. Understanding workforce planning and resource management functions. - Managing staffing and deployment strategies to optimize resource allocation - Collaborating with teams to enhance workforce planning and execution - Analyzing workforce trends to inform strategic decisions and improve business performance - Mentoring team members to enhance their capabilities and foster leadership development - Promoting compliance with organizational policies and ethical standards - Driving continuous improvement initiatives to enhance operational excellence - Coordinating staff to meet project resource management needs effectively - Utilizing workforce analytics to support strategic forecasting and decision-making - Building consensus among diverse viewpoints to achieve common goals - Developing and sustaining high-performing, diverse, and inclusive teams through strategic questioning and coaching conversations What You Must Have - Flexible (Bachelor's / Master's preferred, but not mandatory based on relevant experience) - 12+ years in Analytics / HR Analytics / Workforce Analytics - Oral and written proficiency in English required What We're Looking For A leader combines Deployment/workforce analytics expertise with automation and operational excellence. Someone passionate about leveraging AI and digital capabilities within HR. A professional who can influence business decisions through data, insights, and scalable automation solutions. What Sets You Apart - At least one of the following: a Human Resources certification (e.g. SHRM, PHR) - Demonstrating powerful coaching and mentoring abilities - Excelling in resource management and optimization - Analyzing complex ideas to build meaningful recommendations - Building consensus among diverse viewpoints - Fostering trusted relationships with stakeholders - Understanding and implementing diversity strategies Travel Requirements Not Specified Job Posting End Date Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially at PwC. Here, you can uncover hidden talents, build lifelong relationships rooted in trust and empathy and turn challenges into opportunities for innovation. We'll help you grow your skills through challenging, meaningful work so you can go further.