Act as the person of contact for partner and client queries received by email, post or by telephone in respect of client data management,
Take the necessary action to respond in an effective, professional and timely manner to the queries received by telephone, email or post from partners, clients or sales colleagues consistently ensuring a high level of service,
Perform accurate and timely processing of the receipt of client data and query resolution relating to the management of client data, including document management, review of information and update of our Data Management system,
Assist in processing the due diligence review of transactions in line with corporate and regulatory standards,
Assist in contacting Partners and Clients to collect up to date data information and document collected through the KYC process,
Assist in contacting clients using mass mailing and other client outreaching tool,
Assist in communicating to Partner and Client on corporate initiatives,
Develop and maintain a strong working relationship with our sales consultants and all partners,
Maintain an ongoing awareness of services, review procedures and ensure quality improvements are made as required. Your profile – Have you got what it takes to become our KYC Officer? - A minimum of 2 years experience working within the financial/insurance sector,
Aware of developments within the financial/insurance sector in general,
Knowledge of Compliance and AML regulation in the Life insurance sector,
Experience in AML/KYC remediation or with client due diligence,
You enjoy working in a challenging, fast paced environment and look for the opportunity to excel in all aspects of your role;
Take personal pride in delivering high quality service to internal and external clients,
Strong prioritisation skills and flexible, reliable and responsible in challenging situations,
A team player with excellent interpersonal, customer service and communication skills (verbal and written) with active listening skills,
Ability to work independently while keen to work as part of a team and assist colleagues,
Ability to demonstrate a high level of initiative and problem-solving capabilities,
You will be self-motivated with a high level of attention to detail, ability to understand client requirements and to develop relevant solutions,
Willing to make the extra effort as required,
Fluency in English is required. Spanish, Dutch, French, and Portuguese ae considered an advantage. This excerpt will be kept by Utmost Luxembourg S.A. in compliance with article 8-5 (2) of the law of 23 July 2016 and for no longer than one month from the conclusion of the employment contract; otherwise, it will be destroyed without any undue delay should the candidate not be hired.*
Utmost Luxembourg S.A. is aware of its obligations under the General Data Protection Regulation (GDPR) and is committed to processing your data securely and transparently.
Our Recruitment Privacy Notice is in line with GDPR and provides more information with regards to the types of data that we collect and hold on you as a job applicant, including for the performance of Background Checks. It also sets out how we use that information, how long we keep it for and other relevant information about your data. For full details please click here Recruitment Privacy Statement
