Posted Apr 14, 2026
Key Responsibilities:
Lead the end-to-end setup of the India operations hub in Hyderabad, including entity establishment, facility setup, compliance, and infrastructure. - Define the org structure and roadmap to scale the initial team to a multi-functional capability center, transitioning from Beyond Key to Client India entity. - Own day-to-day operations across customer support, system monitoring, site design, video classification, technical support coordination, and data processing operations. - Ensure consistent SLA adherence, service quality, and customer satisfaction across global customers. - Act as the primary bridge between India and global teams, partnering closely with various departments such as Field Operations, Engineering, Customer Success, Business Intelligence, Finance, HR, and IT. - Standardize and optimize core operational workflows across regions, identify automation opportunities, and establish real-time operational dashboards. - Build and lead a high-performing, scalable team across support, dispatch, and back-office functions, fostering a culture of accountability, customer-first mindset, and continuous improvement. - Ensure full compliance with Indian labor laws, statutory requirements, and corporate policies, manage vendors and third-party service providers, and deliver cost efficiency targets. - Define and track KPIs across service delivery, cost, and team performance, providing regular updates to executive leadership and driving a data-driven operating cadence. Qualification Required:
1015+ years of experience in operations leadership, preferably in global service delivery, BPO/KPO, or technology-enabled services. - Proven track record of building and scaling offshore/global capability centers. - Deep understanding of India operating environment, expertise in service operations tools, and excellent stakeholder management skills. - Preferred: Experience in retail technology, IoT, field service, or hardware-enabled SaaS environments, familiarity with U.S. operating models, and an MBA or equivalent advanced degree. (Note: No additional details about the company were mentioned in the job description provided) Role Overview: You will be the Head of Operations India at Beyond Key, responsible for building, scaling, and leading the clients India operations as a high-impact global capability center. Your role will involve owning end-to-end delivery across various functions including customer support, technical services coordination, video classification, system monitoring, system design, data operations, and back-office functions. You will play a crucial role in establishing India as a center of excellence for global support while ensuring service quality, scalability, and cost efficiency. Key Responsibilities:
Lead the end-to-end setup of the India operations hub in Hyderabad, including entity establishment, facility setup, compliance, and infrastructure. - Define the org structure and roadmap to scale the initial team to a multi-functional capability center, transitioning from Beyond Key to Client India entity. - Own day-to-day operations across customer support, system monitoring, site design, video classification, technical support coordination, and data processing operations. - Ensure consistent SLA adherence, service quality, and customer satisfaction across global customers. - Act as the primary bridge between India and global teams, partnering closely with various departments such as Field Operations, Engineering, Customer Success, Business Intelligence, Finance, HR, and IT. - Standardize and optimize core operational workflows across regions, identify automation opportunities, and establish real-time operational dashboards. - Build and lead a high-performing, scalable team across support, dispatch, and back-office functions, fostering a culture of accountability, customer-first mindset, and continuous improvement. - Ensure full compliance with Indian labor laws, statutory requirements, and corporate policies, manage vendors and third-party service providers, and deliver cost efficiency targets. - Define and track KPIs across service delivery, cost, and team performance, providing regular updates to executive leadership and driving a data-driven operating cadence. Qualification Required:
1015+ years of experience in operations leadership, preferably in global service delivery, BPO/KPO
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