GlossGenius is the AI-powered system behind the world’s most meaningful appointments, helping 100,000+ service businesses earn more revenue and free up time for the work they love. Our agentic workforce gets more clients in the door, grows profit per appointment, and keeps clients coming back — doing the jobs owners never had time for and couldn’t justify hiring to fill. Businesses on GlossGenius process billions in annual payment volume, and see 65% more revenue using GlossGenius Payments by growing ticket size, rebooking clients at checkout, and saving on processing fees. About the Role
We're looking for a Director of PR & Communications who can craft and amplify the GlossGenius story across every audience that matters - investors, employees, customers, and the broader market. This role is for a natural storyteller who sees the connections between different narratives and knows how to make them resonate with distinct stakeholders while building toward a unified brand vision. You'll own our external communications strategy and execution, translating our product innovation and market momentum into compelling narratives that demonstrate GlossGenius’ category leadership. You will report to the Chief Business Officer. You must be commutable to our NYC headquarters. We default to being in-office 3-4 days per week with required attendance on Tuesdays and Thursdays.
What You'll Do
Craft compelling narratives and communications strategies that serve investor, employee, and customer audiences simultaneously
Connect dots between our founding story, product vision, and market opportunity in ways that feel authentic and differentiated
Build and execute media strategies and programs that earn coverage in top-tier business, tech, and industry publications
Cultivate relationships with journalists and secure strategic placements that advance our positioning
Partner with founders and executive leadership on thought leadership content, speaking opportunities, and public positioning across owned and earned properties
Draft and refine executive content including LinkedIn posts, blog announcements, keynote talking points, and media interviews
Use AI tools to accelerate content development, research, and media monitoring — from drafting and refining executive communications to identifying emerging narratives and tracking competitive coverage in real time
What We're Looking For
8-10+ years in communications, with time at a top-tier PR agency and running in-house communications programs
Proven track record crafting narratives for fast-growing tech companies and brands loved by customers
Experience managing integrated communications across investor announcements, employer brand, and customer marketing
Portfolio demonstrating earned media placements in business and tech publications
Exceptional storytelling: you can take complex ideas and make them compelling for any audience
Strategic thinking: You see how individual communications efforts ladder up to broader positioning goals
Execution excellence: You balance strategic thinking with hands-on execution and attention to detail
Fluency with AI-powered writing, research, and media tools; you use AI to move faster and raise the quality of your output without losing the distinctly human voice and judgment that great communications requires
Benefits & Perks
Flexible PTO
Competitive health & dental insurance options, with premiums partially or fully covered by GG
In-person opportunities that are designed to help team members foster collaboration and build community (ie; working out of a co-working space, team dinners, and other team building activities)
Fertility and adoption benefits via Carrot
Generous, fully-paid parental leave policy
401k benefit - employees are eligible to contribute starting day 1 of employment
Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses
Pre-tax commuter benefits
Dependent Care FSA
Home office support
The starting base salary for this role in New York is between $200,000-$250,000 + target equity + benefits. The base salary offered is dependent upon many factors including skills, experience, location, and education. The base pay range is subject to change and may be modified in the future. Additionally, this role is currently eligible to participate in GlossGenius’s equity plan as well as a range of health & wellbeing, retirement savings, and other benefits within our total rewards offering.
Personal Information: Notice at Collection for Employees and Applicants
Agency Submissions**If a resume or applicant is submitted to GlossGenius by a third party without a signed search agreement in place, it will become the property of GlossGenius and no fee will be paid, irrespective of whether the candidate is hired.
GlossGenius may use automated tools, including artificial intelligence and machine learning systems (AI Tools), to assist in evaluating applicants’ qualifications and fitness for the position. These AI Tools may be used alongside human review during one or more stages of the recruiting process, including application screening, skills assessments, and interviewing. No final hiring decision will be made solely by AI Tools without human oversight.
