IT Operations Analyst I MXT

Job Details: The IT Operations Analyst I is responsible for providing basic support and maintenance for master data within business applications. This role involves troubleshooting data quality and master data application issues, assisting users, and collaborating to implement enhancements. The ideal candidate will have good analytical skills, master data expertise, and a commitment to delivering excellent user support. Essential Duties and Responsibilities: • Master Data Processing: Execute the review and approval of master data creation and maintenance requests in accordance with defined policies and business rules. • Master Data Support: Provide day-to-day master data support for business applications, promptly addressing user inquiries and resolving issues. • Troubleshooting: Diagnose and troubleshoot basic application problems, working with users and technical teams to identify root causes. • Data Quality Monitoring and Remediation: Monitor data quality performance and data health, ensuring accurate data and remediating issues before they impact users. • User Assistance: Assist users with master data-related questions and provide training and documentation to help them effectively use the master data. • Incident Management: Manage and prioritize incidents and service requests, ensuring timely resolution and stakeholder communication. • Documentation: Maintain comprehensive documentation of master data application configurations, support procedures, and troubleshooting steps. • Change Management: Participate in change management processes, ensuring master data application changes are tested and deployed smoothly. • Continuous Improvement: Identify process improvements and automation opportunities to enhance master data support and efficiency. • Perform other assigned job-related duties that align with our organization's vision, mission, and values and fall within your scope of practice. Qualifications: Education: Bachelor's Degree or relevant experience. Experience: Less than one year of relevant or practical experience. Special Skills: • Troubleshooting: Proficiency in diagnosing and resolving master data issues. • Adaptability: Flexibility to adjust to changing technologies and operational requirements. • Attention to Detail: High attention to detail to catch and fix issues before they affect users. • Communication Skills: Excellent written and verbal communication for interacting with team members and users. • Customer Service Orientation: Good listening and empathy skills to provide a positive user experience. • Teamwork: Capacity to collaborate effectively with cross-functional teams in a support environment. • Time Management: Ability to juggle multiple tasks simultaneously. #TysonMXT Relocation Assistance Eligible: No Work Shift: Tyson is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status. Our team members make the difference. If you are ready to grow your career with an industry leader and want to positively impact the team and community around you, then join us in helping us in raising expectations. Join us on the journey. At Tyson, we feed the world like family. Our Talent Strategy is to Attract, Grow, Reward and Retain the best talent, and we believe that our Culture is the connecting thread that drives that strategy! We strive to be a talent magnet to establish a reputation for being a talent rich organization where team members can grow their career while growing the business. We are a high performing organization where team members are rewarded (Pay, Benefits and Recognition) for their contributions, and given the opportunity to support and/or volunteer with programs that help Tyson make a lasting social impact in the communities where we live and work. To learn more about our culture, please read Our Purpose. The successful candidate(s) must be willing and able to perform the physical requirements of the job with or without a reasonable accommodation. Tyson Foods, Inc. is an Equal Opportunity Employer. If you are unable to apply for career opportunities through use of this site due to an impairment or disability, please contact (479) 290-5000 for further assistance.