Field Technician Support

●  Education  :

Bachelor’s degree or diploma in Computer  Science, Information Technology, Systems Engineering, or a related discipline. Equivalent professional experience may be considered in lieu of formal education. ●  Experience  :

○  A minimum of  5 years  of progressive experience in  technical customer support, system analysis, or a similar role within a technology-driven organization. ○  Proven expertise in supporting and troubleshooting CCTV technologies, Access Control systems, and Intercom systems. ○  Knowledge of Kantech, ICT, Salto, and Brivo Access Control Systems will be considered a strong asset. ○  Working knowledge of elevator control systems and HVAC systems is highly desirable. ○  Strong understanding of operational requirements for multi-unit residential buildings, including coordination with property management, building staff, and residents. ○  Strong understanding of IP networking, PoE devices, structured cabling, and system integrations. ○  Experience working with ticketing platforms and collaborative platforms (e.g., Confluence  ,  Slack  ). ○  Technical proficiency – Deep understanding of IT infrastructure, integrated building systems, and digital security technologies. ○  Analytical thinking – Ability to evaluate complex systems and develop actionable insights. ○  Strong customer service and focus on end-user satisfaction and service quality. ●  Communication  :

Excellent written and verbal communication  skills, with the ability to translate technical concepts for diverse audiences. ●  Collaboration  :

Adept at working cross-functionally and fostering relationships across technical and non-technical teams. ○  Initiative & Ownership  : Proactive in identifying areas for improvement and taking ownership of outcomes. Additional Requirements:

●  Flexibility  :

Must be willing to attend sites as needed  and have the flexibility to work after hours or on weekends due to urgent callouts. ●  Transportation  :

Must have access to a vehicle and  a valid driver’s license (G class). ●  Language  :

Bilingual (French and English) communication  skills are required, especially for servicing Quebec-based clients. What We Offer:

●  A culture of ownership and autonomy - you will thrive if you are a self-starter and enjoy a fast-paced environment. ●  Work with an incredible product – we truly believe we have the best product on the market. ●  Trust and flexibility  : Work from home, unlimited paid  time off, and flexible schedules. We care about your performance, not your hours. We trust you to manage your time in a way that works best for you. ●  Competitive compensation structure and 100% employer-paid benefits. ●  Extra perks  : Employee stock option packages,  employer-paid benefits,  and support for professional growth. Working with Us: As a proud equal-opportunity employer, we consider all applicants for employment and encourage those who identify as members of underrepresented communities to apply to join our growing team. Join us, leave your mark, and let’s make something extraordinary together