As an InP - Service Delivery Analyst I at one of the biggest names in payments, your role will involve monitoring APIs, middleware platforms, and cloud infrastructure to ensure high availability, optimal performance, and adherence to SLAs. You will perform technical troubleshooting for API failures, middleware issues, integration errors, and cloud infrastructure incidents. Additionally, you will analyze logs, metrics, and system behaviors using tools such as Grafana, Splunk, Prometheus, Dynatrace, CloudWatch, or equivalent monitoring platforms. Conducting root cause analysis (RCA) for recurring or major incidents and providing recommendations for long-term fixes will also be a key responsibility. You will respond to alerts and incidents promptly, coordinating with development, DevOps, and cloud engineering teams as needed. Other responsibilities include maintaining, updating, and optimizing monitoring dashboards, alerting rules, and observability settings, supporting API lifecycle activities, assisting in capacity planning, performance tuning, and reliability improvements, documenting technical issues and solutions, participating in on-call rotations, incident bridges, and production support activities, supporting automation opportunities, and ensuring compliance with security standards, operational policies, and audit requirements across API and cloud environments. **Key Responsibilities:**
Monitor APIs, middleware platforms, and cloud infrastructure
Perform technical troubleshooting for API failures, middleware issues, integration errors, and cloud infrastructure incidents
Analyze logs, metrics, and system behaviors
Conduct root cause analysis (RCA) for incidents
Respond to alerts and incidents promptly
Maintain, update, and optimize monitoring dashboards
Support API lifecycle activities
Assist in capacity planning, performance tuning, and reliability improvements
Document technical issues and solutions
Participate in on-call rotations and incident bridges
Support automation opportunities
Ensure compliance with security standards
**Qualification Required:**
Strong understanding of API technologies
Basic knowledge of API Gateways
Familiarity with middleware platforms
Experience with observability and monitoring tools
Good understanding of cloud platforms
Solid understanding of Linux/Unix environments
Basic knowledge of network fundamentals
Understanding of ITIL concepts
Experience supporting Deployments
In addition to the technical qualifications, strong communication and collaboration skills will be essential for interacting with cross-functional teams, explaining technical issues to technical and non-technical audiences, and collaborating effectively during incident bridges or high-severity issue resolution. Organizational and operational skills, including the ability to prioritize tasks, manage multiple incidents simultaneously, work effectively under pressure, and strong documentation habits, will also be crucial. Other important abilities include attention to detail, proactive mindset, willingness to learn new tools and technologies quickly, and a customer-oriented approach. The Middleware API Support & Cloud Infrastructure Analyst role is focused on ensuring the reliability, availability, and optimal performance of enterprise APIs and middleware platforms. This involves proactively monitoring API traffic, system health, and cloud infrastructure using observability tools. Key responsibilities include root cause analysis, performance optimization, log analysis, incident management, and coordination with development, cloud engineering, and infrastructure teams. Hands-on experience with API gateways, Cloud platforms, monitoring tools, strong analytical and problem-solving skills, familiarity with automation scripts, integration workflows, and DevOps practices are desirable qualities in an ideal candidate. As an InP - Service Delivery Analyst I at one of the biggest names in payments, your role will involve monitoring APIs, middleware platforms, and cloud infrastructure to ensure high availability, optimal performance, and adherence to SLAs. You will perform technical troubleshooting for API failures, middleware issues, integration errors, and cloud infrastructure incidents. Additionally, you will analyze logs, metrics, and system behaviors using tools such as Grafana, Splunk, Prometheus, Dynatrace, CloudWatch, or equivalent monitoring platforms. Conducting root cause analysis (RCA) for recurring or major incidents and providing recommendations for long-term fixes will also be a key responsibility. You will respond to alerts and incidents promptly, coordinating with development, DevOps, and cloud engineering teams as needed. Other responsibilities include maintaining, updating, and optimizing monitoring dashboards, alerting rules, and observability settings, supporting API lifecycle activities, assisting in capacity planning, performance tuning, and reliabilit