As the Experience Center Lead in Robotics, AI & Automation (Customer Engagement), your role will involve leading visitor engagements at the Robotics Lab & Customer Experience Centre in Chennai. You will also be responsible for conducting online meetings and demos for senior business and technical stakeholders. Your primary tasks will include hosting visitors, running tailored demonstrations of AI and automation solutions, identifying business challenges, and collaborating with internal teams to develop solutions. **Key Responsibilities:**
Host and engage senior business and technical visitors, leading discovery conversations and aligning demos to their priorities. - Present and explain AI, robotics, and automation capabilities clearly, linking technology to ROI, efficiency, risk reduction, CX, and resilience. - Run live demos, respond to questions confidently, and adapt the narrative in real time based on audience and context. - Capture requirements, pain points, and opportunities; create structured visit summaries and recommended next actions. - Collaborate with engineering, delivery, and sales teams to tailor demos, develop new use-cases, and improve the visitor experience. - Maintain awareness of industry trends and refresh demo content and messaging accordingly. **Qualifications Required:**
Executive communication & facilitation skills: confident engaging CXOs/VPs, strong storytelling, structured thinking, and presence. - Consultative discovery skills: ability to ask incisive questions, identify root problems, and connect business challenges to solutions. - Strong grounding in AI & automation: familiarity with GenAI/LLMs, RPA/IPA, workflow automation, computer vision, conversational AI, and modern automation architectures. - Hands-on demo readiness: comfortable with live walkthroughs, explaining system flows, and troubleshooting basic demo issues calmly. - Solution framing skills: ability to outline use cases, high-level architectures, value hypotheses, and implementation considerations. - Stakeholder management skills: coordinate across multiple internal teams, reliable follow-through, and crisp documentation. **Additional Details:**
The ideal candidate for this role should have 612+ years of experience in solution consulting, product, innovation, or customer engineering roles. You should have a proven track record of engaging senior stakeholders and translating technical capabilities into business value. It is preferable for you to be based in Chennai or willing to relocate and open to hosting frequent visitor sessions. As the Experience Center Lead in Robotics, AI & Automation (Customer Engagement), your role will involve leading visitor engagements at the Robotics Lab & Customer Experience Centre in Chennai. You will also be responsible for conducting online meetings and demos for senior business and technical stakeholders. Your primary tasks will include hosting visitors, running tailored demonstrations of AI and automation solutions, identifying business challenges, and collaborating with internal teams to develop solutions. **Key Responsibilities:**
Host and engage senior business and technical visitors, leading discovery conversations and aligning demos to their priorities. - Present and explain AI, robotics, and automation capabilities clearly, linking technology to ROI, efficiency, risk reduction, CX, and resilience. - Run live demos, respond to questions confidently, and adapt the narrative in real time based on audience and context. - Capture requirements, pain points, and opportunities; create structured visit summaries and recommended next actions. - Collaborate with engineering, delivery, and sales teams to tailor demos, develop new use-cases, and improve the visitor experience. - Maintain awareness of industry trends and refresh demo content and messaging accordingly. **Qualifications Required:**
Executive communication & facilitation skills: confident engaging CXOs/VPs, strong storytelling, structured thinking, and presence. - Consultative discovery skills: ability to ask incisive questions, identify root problems, and connect business challenges to solutions. - Strong grounding in AI & automation: familiarity with GenAI/LLMs, RPA/IPA, workflow automation, computer vision, conversational AI, and modern automation architectures. - Hands-on demo readiness: comfortable with live walkthroughs, explaining system flows, and troubleshooting basic demo issues calmly. - Solution framing skills: ability to outline use cases, high-level architectures, value hypotheses, and implementation considerations. - Stakeholder management skills: coordinate across multiple internal teams, reliable follow-through, and crisp documentation. **Additional Details:**
The ideal candidate for this role should have 612+ years of experience in solution consulting, product, innovation, or customer engineering roles. You should have a proven track record of engaging senior stakeholders and translating te