Provide operational support across multiple concurrent live streams, maintaining clear communication and fast issue triage
Orchestrate tasks among production, service partners, and on-shift support engineers with clear directions and checklists
Partner with senior engineers and cross-functional teams on high-severity issues, balancing mitigation and root-cause analysis
Deliver timely reports with key metrics, incidents, mitigations, and follow-ups
Contribute to tooling improvements; assist in testing and adoption of automation that increases operational efficiency
Manage customer notifications and workflow coordination to meet service-level agreements
Assist in training and onboarding of new Live Event staff as the team scales
We’re excited if you have
4+ years in the digital media space, ideally across partners of different sizes
4+ years in live online video operations with fundamentals in signal acquisition (transport streams, satellite downlink and fiber) and live workflows using SCTE markers
Experience managing Linear Programming schedules and Linear/Broadcast EPG
Experience monitoring and troubleshooting CDN-related issues
Familiarity with metadata concepts and feed formats such as XML and JSON
Advanced Excel skills and experience working in custom CMS tools
Strong communication skills with the ability to identify, prioritize, and track critical paths to resolution
Cross-functional collaboration experience with technical and business stakeholders
Structured, self-organized approach to problem solving
Knowledge of OTT and live streaming platforms and technology
Bachelor’s degree in an Engineering, or related discipline
Ownership mindset, collaborative working style, and ability to flex to nights/weekends as needed
Nice to Have
A strong understanding of DAI/ SSAI / SCTE35 / SCTE224 Tech is a plus. - Experience working with cloud based live streaming technologies is a plus. - Understanding of DRM and other content protections schemes is a plus
Experience with live events such as premier sporting events, fashion shows and music concerts
#LI-FA1
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy. ### Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter. ### The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV. We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet. By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
