Secure Every Identity, from AI to HumanIdentity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. With the Okta's Auth0 organization’s increased dedication to ensuring customer availability expectations are exceeded in every way, you will play a key role as we evolve our system architecture to meet the demands of enormous growth and support the hundreds of millions of users who rely on us to provide uninterrupted access to business-critical
Reporting to the Manager of Engineering, in this role as a SRE Operations Engineer, you will ensure smooth operations of our Customer Identity Cloud at Okta. Working closely with the SRE team, your primary focus will be on ensuring production systems remain operational at all times, while continually setting and achieving long-term operational success for the platform with potential career growth into Site Reliability Engineering. What you’ll be doing
Executes operational work including updating/patching and maintaining the Engineering Service Desk queue
Responsible for ensuring team requests are triaged and/or actioned in a timely manner
Monitors Platform health and take steps to alleviate issues related to deployment and operations
Assist with capacity, performance and scalability testing where required
Escalation point for Platform issues from customer support teams
Execute runbooks and update processes as required
Interface with the SRE team to report core issues, required improvements and new feature requests
What you’ll bring to the role
General platform infrastructure knowledge, including high availability / load balancing concepts, routers, firewalls
and storage subsystems
Sound understanding of protocols/technologies like HTTP, SSL, SSH and Kubernetes
Familiarity with a variety of open source technologies and tools like MongoDB, NodeJS
Knowledge of terraform is good to have
Familiarity with a cloud platforms like AWS and Azure is desired
Linux fundamentals and knowledge of tools like Datadog are good to have
Experience with monitoring and troubleshooting techniques
Ability to communicate clearly with a diverse range of stakeholders across multiple domains
Multi tasking and time management skills
Experience in the following
1+ years in a Cloud Operations role
1+ years in a production environment supporting large-scale, mission-critical applications
Interest and/or an understanding of programming e.g. golang, shell scripting
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We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.
