Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role
We are looking for a Senior Manager of Business Operations - Engineering Strategy, Planning & Analytics to join our Zero Trust Exchange team. This is a hybrid role (onsite 3 days a week) in San Jose, CA reporting to the Senior Director, Engineering Operations, Zero Trust Exchange. We are looking for a Sr. Manager of BizOps - Engineering Strategy, Planning & Analytics to drive data-informed decision-making across the engineering organization. This role transforms complex data into actionable insights that inform both high-level strategy and day-to-day execution across the Software Development Lifecycle, while also leading planning, performance analytics, and operational rigor at scale. What You’ll Do (Role Expectations)
Lead quarterly and annual engineering planning cycles (Application Performance Monitoring (APM), headcount, budgeting), aligning investments with business priorities and ensuring accurate capacity modeling
Own and scale engineering planning processes (APM, headcount, budgeting, and forecasting), ensuring alignment with business priorities and financial targets
Responsible for Business Analytics for Engineering. Build and maintain data models, dashboards, reporting systems, and performance metrics that provide visibility into engineering productivity, cost efficiency, and delivery outcomes
Define and run operating cadences (QBRs, planning reviews, OKR interlocks) to establish a strong rhythm of business and ensure execution against goals
Communicate insights and business impact clearly to senior stakeholders, while driving process improvements, tooling enhancements (e.g., Jira), and scalable analytics frameworks
Who You Are (Success Profile)
You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution. - You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. - You champion simplicity. You are skilled at distilling complex problems, user needs, and technical concepts into clear, simple, and actionable plans. You are a precise communicator who brings clarity and focus to every interaction. - You are data-driven. You use data and analytics to find the truth, measure what matters, and guide informed decisions. You value evidence over assumptions, replacing "I think" with "I know" to drive better outcomes. - You think at scale. You connect your day-to-day work to the larger company mission and think globally. You build solutions, processes, and teams that are not just effective today but are built to last and support a high-growth, global organization. What We’re Looking for (Minimum Qualifications)
8+ years of experience in engineering operations, analytics, strategy, or technical program management, with a strong focus on data-driven decision-making
Advanced analytical skills (complex formulas, pivots, data modeling) and experience with SQL and data analysis tools
Proven experience managing cross-functional projects end-to-end, delivering insights and measurable business impact
Strong ability to interpret business and engineering metrics, connect multiple data sources, and communicate insights to senior stakeholders
Bachelor’s degree in Business Analytics, Finance, Math, Statistics, Economics, or related quantitative field
What Will Make You Stand Out (Preferred Qualifications)
3+ years of experience managing analysts, data engineers, or operations teams
Strong proficiency in SQL, data visualization tools (e.g., Tableau), and data architecture concepts
Experience driving engineering productivity frameworks, capacity planning, or scalable planning & analytics systems, with familiarity in tools like Jira, Salesforce, or Confluence
#LI-Hybrid #LI-KM9
Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
