Cage Shift Manager - Full Time (Day Shift)

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. The Cage Shift Manager is accountable and responsible for the operation of the cage department on a shift basis. Manages all cage, main bank, and chip bank personnel in the performance of their duties to ensure that all guests have an enjoyable gaming experience. ESSENTIAL DUTIES AND RESPONSIBILITIES Maintains working knowledge of Cage operations internal functions, controls and software Updates and takes the initiative to convey pertinent information to Team Members regarding policy or scheduling changes Ensures efficiency and accurate performance standards are met by maintaining communication with all work areas to verify paperwork and inventory controls (i.e. various bank, cage checks and currency orders) Consistently demonstrates outstanding guest service skills and assists team members with questions pertaining to recovering variances, handling guest disputes, counterfeit issues and internal control violations. Consistently maintains professional rapport and confidentiality in communicating with other departments as required by procedures (i.e. IT, Security, Surveillance etc.) Takes responsibility for making sure Team Members are trained and developed in Cage Operations and monitors business flow to develop efficient training, break and shift schedules. Demonstrates an understanding of HR duties to accurately track and record LOA's, PTO time, early outs and special requests made by team members. Assists Cage Shift Manager with any other duties as assigned. Regular punctual attendance Ability to work required overtime Other duties as assigned QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. Ability to analyze and interpret departmental needs and results. Ability to read complex documents and understand state and local tax laws, banking codes, gaming laws and regulations. Ability to solve complex problems. Ability to distinguish between colors Ability to perform assigned duties under frequent time pressures in an interruptive environment. Broad variety of tasks and deadlines requires an irregular work schedule. One (1) to two (2) years of experience in casino cage operations or banking preferred. High School diploma or GED equivalent required. College degree or some level of secondary education preferred. Must be able to comply with all state gaming regulations, which may include obtaining a license. SUPERVISORY RESPONSIBILITIES The Cage Shift Manager is accountable and responsible for the operation of the cage department on a shift basis. Manages all cage, main bank, and chip bank personnel in the performance of their duties to ensure that all guests have an enjoyable gaming experience. CERTIFICATES, LICENSES, REGISTRATIONS Employee must be able to qualify for licenses and permits required by federal, state and local regulations. OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER. It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check. Welcome to Oaklawn, your ultimate destination for unforgettable experiences in the heart of Hot Springs, Arkansas. With a rich history dating back to 1904, we have established ourselves as one of the premier Thoroughbred racetracks in the country. But we're more than just a racetrack – Oaklawn is a world-class resort that offers so much more. Nestled in the breathtaking beauty of Hot Springs National Park, our resort provides an unparalleled level of luxury and entertainment. From gaming and dining to sports betting, spa indulgence, and captivating events, Oaklawn Hot Springs is where every moment becomes a cherished memory. At Oaklawn Hot Springs, we are not just a place to stay; we are your getaway to embracing the best of this charming region. Our resort provides the perfect base for you to explore Hot Springs' vibrant culture, natural wonders, and thrilling adventures. Choose Oaklawn Hot Springs, Arkansas, and discover a world of endless possibilities where luxury, entertainment, and the charm of Hot Springs converge. Your extraordinary journey starts at here.