Account Director

Who We're Looking For:

We are seeking a strategic and experienced Tech Account Director to join our Transformation team. This pivotal role will lead the successful rollout and implementation of a key technology product across multiple European markets. You will be the central point of contact for our clients, guiding them through complex digital transformation projects, ensuring a seamless delivery experience, and fostering strong, collaborative partnerships. ### What You'll Do:

• Work with Program Director to manage comprehensive project plans, defining timelines, milestones, and key interdependencies to ensure clarity and alignment across all teams. - Lead client meetings, setting clear agendas, communicating status updates, and managing expectations effectively throughout the project lifecycle. - Serve as the primary liaison between the client, local market teams, and international stakeholders to ensure smooth communication and consistent progress. - Support Business Lead in all commercial aspects of the project, including budget management, deliverable tracking, and financial reporting. - Proactively identify and manage project risks, providing timely issue escalation and collaborative problem-solving to keep the program on track. ### What You'll Need:

• Extensive experience (typically 7+ years) in managing large-scale, international programs, preferably in the technology or digital transformation space. - Proven success in a senior client-facing role, with exceptional communication, negotiation, and relationship management skills. - Full professional fluency in English (both written and verbal). - Experience or in depth understanding of Shopper / Commerce asset production (is a plus). - Experience with Agile, Scrum, or other modern project management methodologies (is a plus). - Previous experience in rolling out SaaS platforms or enterprise-level software (is a plus). Please note this job is based in Lisbon, Portugal. We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. VML is a WPP agency (NYSE: WPP). For more information, please visit  www.vml.com, and follow along on Instagram, LinkedIn, and X. When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.