As a Legion Senior Consultant, you lead the evolution of our implementation methodology, learning from our experiences. This role also ensures that our Consultants are achieving a level of consulting certification that promotes the goals of our customers, as defined within a statement of work. This is an individual contributor role that is focused on leading the customer to implement well-designed workforce management solutions that streamline operational efficiency. During implementation, you will be configuring, testing, delivering the system and supporting customer training. RESPONSIBILITIES AND DUTIES
Sr. Consultant Core Activities
Promote the evolution of the Legion Implementation Methodology and implement approaches that support Agile standards for cloud delivery solutions
Manage multiple concurrent enterprise projects, leading all implementation project phases
Ensure a smooth implementation and adoption of the Legion platform, providing a seamless journey and business results that drive customer success
Configure Legion products according to the solution blueprint
Provide configuration reviews and configuration knowledge transfers to the customer
Assist customers with software testing along with roll-out activities such as data loads and system initialization
Deliver live customer training for areas such as training the trainer for administrators and store managers
Lead and facilitate discussions and workshops with the customer
Oversee configuration documents, tools, and methodologies including but not limited to solution blueprint, enterprise configuration worksheet, etc. - Define, manage, and deliver on customer expectations throughout the implementation process
Work with teams within Legion to ensure implementation timelines and support SLAs are met
Advocate customer needs within Legion to ensure the product continues to improve on behalf of your customer
Be familiar with compliance and labor laws and how they impact customers
Complete ongoing education to further develop the skills and knowledge necessary for continued success, including industry trends, technology, and the Legion product
Define, manage, and deliver on customer expectations throughout the implementation process
Customer Centric Consulting
Providing leading practices to ensure customers are maximizing the value of their Legion solution
Actively set and manage expectations
Continually acquire knowledge about our customers and solutions to grow adoption
Comfortable communicating in considerably demanding situations internally and externally to all levels of colleagues and peer groups in ways that support problem-solving and planning
Consulting Practices
Implement processes that support the efficient execution of phases within the Legion value-driven implementation methodology
Define consulting leading practices and create a strategy that may include product certification and consultant training supported by the Training & Enablement Manager
Work with the Operations and Solution Architecture to support a Center of Excellence designed to improve organizational performance, maintain standards for consulting, and establish a document repository, governance, and coaching space for consultants
Understand and prevent scope creep
Use Legion project management tools to manage configuration tasks assigned within the implementation project plan
Product Expertise
Product expert in core Legion modules
Maintain core product expertise for end users and configuration
Grow product knowledge through regular release training
Communicate upcoming release themes and dates to the customer
Identify, report, and prioritize bugs & enhancements
REQUIRED SKILLS AND QUALIFICATIONS
5+ years experience implementing software, configuring Workforce Management solutions, and/or in Customer Success
Bachelor's degree or equivalent experience
Highly motivated, enthusiastic team player, driven by delighting customers
Exceptional situational presence, relationship building, intellect, ethics, and judgment that engenders credibility and trust
Polished English language communicator, persuasive presenter, fast on your feet, and innately organized; superb negotiation and diplomacy skills
PREFERRED QUALIFICATIONS AND ATTRIBUTES
7+ years experience implementing software, configuring Workforce Management solutions, and/or in Customer Success
Workforce management planning experience in a retail environment
Experience mentoring and training software implementation Consultants
ABOUT LEGION
Join Legion's mission to turn hourly jobs into good jobs. We're a mission-driven team seeking exceptional talent to propel this vision. Embrace a culture that's collaborative, fast-paced, and entrepreneurial. With us, you'll grow your skills, work closely with experienced executives, and contribute significantly to our mission. Our award-winning AI-native workforce management platform is intelligent, automated, and employee-centric and proven to deliver 13x ROI. We help labor-intensive organizations maximize labor efficiency and employee engagement simultaneously. Legion has earned recognition for its innovation, including spots on the Inc. 5000 list, Forbes’ Next Billion Dollar Startups, and awards for our AI technology. Backed by leading investors such as Norwest Venture Partners, Stripes, First Round Capital, XYZ Ventures, Webb Investment Network, Workday Ventures, and NTT DOCOMO Ventures, we're making real change. If you're ready to make an impact and grow your career, Legion is where you belong. Join us in making hourly work rewarding and fulfilling. BACKGROUND AND OPPORTUNITY
There are almost 75 million hourly workers in the United States, representing more than half of the entire workforce. Historically, managing hourly employees has been difficult due to high attrition (average of 60%) and high replacement costs (average of $3,200 per employee in retail). The ongoing labor shortage and competition from the gig economy, make it more difficult to attract and retain hourly employees. The top reasons hourly employees leave their jobs are a lack of schedule empowerment, poor communication with employers, and an inability to get paid early. Gen Z and the millennial workforce demand gig-like flexibility, modern technology, and compelling work options. Legion’s mission is to turn hourly jobs into good jobs, serving the hourly workers who make up the majority of the US workforce. We believe in empowering employees and helping employers be efficient and innovative by enabling intelligent automation powered by Legion’s Workforce Management platform to optimize labor efficiency and enhance the employee experience simultaneously. Legion WFM was built for the cloud with AI at the core and is designed to handle the complexity of modern businesses and meet the needs of today’s hourly employees. Our team is composed of dedicated individuals from all backgrounds and experiences, globally distributed across all time zones. For more information, visit https://legion.co
COMPENSATION & BENEFITS
At Legion, we offer competitive compensation and benefits packages to all employees. As a hybrid employer in Bucharest, Romania, pay for positions is determined using local, national, and industry-specific survey data. We strive to make competitive offers allowing employees room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. Additionally, we consider the external market rate, the amount we have budgeted internally, and internal equity within the company for the same position. All applicants will be considered for employment without attention to race, religion, color, sex, sexual orientation, gender identity, age, national origin, veteran, disability status, or any other basis covered by appropriate law.*
How We Determine What We Pay
As a global employer, Legion determines pay for positions using local, national, and industry-specific survey data. We evaluate external equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidate's region/town/cost of living. For new hires, we strive to make competitive offers allowing the new employee room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. Additionally, we consider the external market rate, the amount we have budgeted internally, and internal equity within the company for the same position. An employee/candidate with a stronger skill set will receive higher pay.
