Posted May 21, 2026
You are the face and voice of Butternut Box for our customers. - You surprise dogs & owners with small gestures to brighten their day. - You support customers via phone, email, live chat, and social media. - You handle a wide range of questions, issues, and feedback. - You share customer insights with the team to improve our service. - You contribute to our warm, open, and fun Butternut culture. Practicalities:
Working days: 5 days a week between Monday and Friday, including bank holidays. Saturdays and bank holidays are on a rotational basis (in the future). - You will be working from 8:00โ16:30 (MonโFri. This may expand to Saturday or evenings in the future โ we hope for your flexibility. - You will work hybrid: 3 days per week at our office in London. You are, of course, welcome to bring your dog! ### ๐ What do we offer?
25 days holiday (plus 8 bank holidays), 5 paws days and an additional day every year of service
ยฃ500 personal learning & development budget
Butternut Box employee discount
Subsidised Private Medical Insurance with Vitality
Enhanced parental leave (52 weeksโ maternity leave inclusive of 26 weeks fully paid and 6 weeks fully paid paternity/secondary leave)
Cycle to work scheme
Flexible working with hybrid remote working
Team socials, plus company-wide summer and winter parties
The process will be conducted in English:
We believe in equal opportunities and are building a diverse team with inclusivity as a priority. Everyone is welcome to apply, regardless of background, gender, or experience. We take our responsibility as a B Corp seriously โ for our customers, our employees, and the planet. We arenโt perfect, but we do our best every day to make a positive impact. ๐ฉ Ready to help us make even more dogs and humans happy? Apply now!
Don't want to apply yourself?
Our team writes your resume, applies for you, preps you for interviews, and negotiates your offer.
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