Customer Love Team Member (Nordics)

📆 Your Daily Activities

• You are the face and voice of Butternut Box for our customers. - You surprise dogs & owners with small gestures to brighten their day. - You support customers via phone, email, live chat, and social media. - You handle a wide range of questions, issues, and feedback. - You share customer insights with the team to improve our service. - You contribute to our warm, open, and fun Butternut culture. Practicalities:

• Working days: 5 days a week between Monday and Friday, including bank holidays. Saturdays and bank holidays are on a rotational basis (in the future). - You will be working from 8:00–16:30 (Mon–Fri. This may expand to Saturday or evenings in the future – we hope for your flexibility. - You will work hybrid: 3 days per week at our office in London. You are, of course, welcome to bring your dog! ### 🙌 What do we offer?

• 25 days holiday (plus 8 bank holidays), 5 paws days and an additional day every year of service

• £500 personal learning & development budget

• Butternut Box employee discount

• Subsidised Private Medical Insurance with Vitality

• Enhanced parental leave (52 weeks’ maternity leave inclusive of 26 weeks fully paid and 6 weeks fully paid paternity/secondary leave)