Senior Customer Success Engineer

Dataiku is the Platform for AI Success, the enterprise orchestration layer for building, deploying, and governing AI. In a single environment, teams design and operate analytics, machine learning, and AI agents with the transparency, collaboration, and control enterprises require. Sitting above data platforms, cloud infrastructure, and AI services, Dataiku connects the full enterprise AI stack — empowering organizations to run AI across multi-vendor environments with centralized governance. The world’s leading companies rely on Dataiku to operationalize AI and run it as a true business performance engine delivering measurable value. For more, visit the Dataiku blog, LinkedIn, X, and YouTube. Delivering Customer Success is an important focus for Dataiku. As a Senior Customer Success Engineer (CSE) within our Solutions Engineering team, you’ll help Dataiku’s customers achieve meaningful outcomes with business analytics, AI/ML, and Gen AI. In this technical and consultative customer-facing role, you’ll focus on technical programming to increase adoption through product enablement and one-to-many user engagement. You’ll leverage your understanding of enterprise analytics, high-impact communication abilities, and hands-on data science skills to add business value. This role will also partner closely with cross-functional teams, including Account Executives, Sales Engineers, and Professional Services and Partners to accelerate end-user adoption. How you’ll make an impact

• Work closely with Dataiku’s customers, focusing on onboarding, increasing user adoption, retention, and satisfaction. - Possess deep technical knowledge of the Dataiku platform to educate customers on best practices within the Dataiku platform. - Develop a deep understanding of customer business, use cases, and outcomes to guide their success with Dataiku's products and services. - Execute demonstrations of new product features and conduct hands-on workshops in collaboration with the Sales Engineers. - Establish regular touchpoints with customers to advise users on using Dataiku for their specific business needs, including hands-on support as appropriate. - Execute programs to create self-sustaining enablement and evangelism of Dataiku within customer accounts. - Collaborate with Account Executives and Sales Engineers to drive customer engagements with the Dataiku platform and identify opportunities for expansion (both software and professional services) that can drive additional value for customers. - Document and share the adoption status and key information to inform internal forecasting and renewal. - Collaborate with other Dataiku functions (such as marketing) on capturing and sharing the customer stories publicly. - When identifying technical issues that block user adoption, coach administrators and users to initiate support tickets for timely resolution. - Stay current on Dataiku’s products, competitive landscape, and data science trends. - Willingness to travel up to 25%.