Role Overview,
We are seeking a Senior Quality Analyst (Sales QA) to drive quality assurance across sales processes, generate actionable insights, and leverage AI-driven audit mechanisms to enhance performance and customer experience. This role requires strong expertise in sales QA within Insurance or BFSI domains, combined with advanced skills in AI tools and prompt writing. - Key Responsibilities,
Sales Process Auditing: Conduct end-to-end audits of sales interactions, ensuring compliance with organizational standards and regulatory requirements. - AI-Driven Quality Assurance: Utilize generative AI tools for automated audits, prompt writing, and performance evaluations. - Actionable Insights: Analyze sales data and customer interactions to identify trends, risks, and improvement opportunities. - Performance Enhancement: Recommend process improvements to boost sales efficiency and customer satisfaction. - Compliance Monitoring: Ensure adherence to BFSI/Insurance industry standards and internal policies. - Stakeholder Collaboration: Partner with sales leaders, trainers, and managers to implement quality improvement initiatives. Required Skills & Experience Sales QA Experience: , preferably in domains. - : Hands-on experience with and for audits and reporting. - : Strong logical thinking, problem-solving, and data interpretation abilities. - : Fluent in English, with excellent written and verbal communication. - : Graduation is mandatory. Compensation & Work Environment