Analyst, Business Process Outsourcing

Company Shared Services Argo and Farm Family are specialty property and casualty insurance brands whose underwriting companies are wholly-owned subsidaries of Clearbrook Holdings Inc. Argo and Farm Family partner with agents and brokers to provide insurance solutions that enable businesses to manage risks with confidence. Job Description Argo Group is growing, and we're looking for a Business Process Outsourcing Analyst who's excited to improve processes, strengthen vendor partnerships, and help our business units operate more efficiently. If you enjoy solving problems, digging into data, and working closely with offshore teams, this role gives you the chance to make a real impact across the organization. What You'll Do Drive operational efficiency by supporting outsourcing, process optimization, and automation initiatives across multiple business units. Use data to tell the story — identify trends, spot issues, and help leaders make informed decisions. Partner with business units to set Service Level expectations and ensure our offshore teams meet (and exceed) performance goals. Create clarity through documentation by building and updating process maps, SOPs, and training materials. Lead task transitions to our outsourcing partners using project‑management techniques to ensure smooth, accurate implementation. Be the go‑to contact for questions, issues, and updates related to outsourced and automated workflows. Act as a subject matter expert for the processes your business unit relies on. Monitor quality and resolve issues, including performing root‑cause analysis when errors occur. Support exception handling and escalations, ensuring the right teams are looped in and issues are resolved quickly. Collaborate across the organization, from underwriting and claims to vendor contacts and internal leadership. What You Bring 2–3 years of experience in underwriting, claims, or financial operations. 1–2 years of business analysis experience, including comfort working with data and dashboards. Experience working with vendors, ideally offshore teams, and managing Service Levels. Exposure to project management and working with multiple stakeholders. Strong communication skills — you're clear, organized, and comfortable working with different audiences. Strong analytical and problem‑solving abilities. Ability to stay organized and juggle competing priorities. Advanced MS Office skills, especially Excel. Experience with Tableau or Power BI is a plus. A collaborative mindset — you enjoy working with others but can also operate independently when needed. Why Join Argo This role gives you the opportunity to directly influence how our business units operate and how effectively our offshore teams support them. You'll help shape processes, improve efficiency, and ensure high‑quality work across the policy lifecycle. It's a great fit for someone who enjoys variety, ownership, and meaningful cross‑functional collaboration. Compensation The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, all employees are eligible for an annual bonus based on company and individual performance as well as a generous benefits package. Chicago: $71,000–$87,000 New York City: $78,000–$97,000 Richmond & Omaha: $65,000–$80,000 This role is 100% on-site and based in our Richmond, VA office. Candidates must be able to work from this location full-time. We are open to candidates who live in or near Richmond, or within commuting distance of our additional office locations: Chicago, IL; Omaha, NE; New York City, NY. PLEASE NOTE: Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas. If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400. Notice to Recruitment Agencies: Resumes submitted for this or any other position without prior authorization from Human Resources will be considered unsolicited. BWS and / or its affiliates will not be responsible for any fees associated with unsolicited submissions. We do not tolerate discrimination or harassment based on any of these characteristics. The collection of your personal information is subject to our HR Privacy Notice Benefits and Compensation We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities. Argo and Farm Family are specialty property and casualty insurance brands whose underwriting companies are wholly owned subsidiaries of Clearbrook Holdings Inc. Argo and Farm Family partner with agents and brokers to provide insurance solutions that enable businesses to manage risks with confidence. At Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we aspire to be - guiding how we work, how we lead and how we succeed.