Key Account Customer Success Associate_Chineses Vertical

• Partner closely with Product, Engineering, Technical Support, and Operations teams to ensure client feedback is incorporated into product improvements. - Lead regular weekly and monthly client meetings to gather business and product requirements, document feedback, and drive timely follow-up across relevant teams. ## What You Bring

• Advanced Microsoft skills, especially in Excel and Powerpoint required

• Strong execution skills required

• Strong problem-solving abilities, with the flexibility to address client needs in fast-paced environments. - Self-motivated and capable of leading initiatives independently while contributing to team success. - Proficient in data analysis and reporting, and familiar with CRM systems (e.g., Salesforce) and office software. - Strong verbal and written communication skills required

• Bachelor’s degree or higher in the related areas preferred

• 2+ years of experience in customer success management preferred

• Bilingual proficiency in English and Mandarin required

• Familiarity with POS systems and business processes within the retail industry preferred

What We Offer

• A fair compensation package
• Medical, dental, and vision insurance
• 401(k)
• 100% employer-paid Short-Term Disability (STD)
• 100% employer-paid Life Insurance and option for additional employee-paid Life Insurance
• 100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance
• Company holidays
• Birthday off
• Paid Parental Leave
• Flexible Paid Time Off (PTO)
• Employee Assistance Program (EAP)

The salary for this role is $65000-$75000, plus sales commission, depending on experience.