Residential Property Coordinator

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Role: The Residential Property Coordinator supports the day‑to‑day delivery of Staff Residential Property services in Canberra. The role provides hands‑on coordination, administration, and customer support to ensure residential properties are safe, compliant, well‑maintained, and ready for occupancy, under the direction of the Assistant Facilities Manager – Residential Lead. Benefits: 18 weeks paid parental leave for Primary Carer after 6 months of service Private Health Insurance Discounts Gym & Wellbeing Discounts Employee assistance program Health & Beauty Discounts Novated Lease for EV Cars 'You Days' – 2 extra leave days! Duties include but are not limited to: SRP Operations Support Assist with coordination of SRP activities across acquisition, occupancy, maintenance, and exit. Support Move In / Move Out (MIMO) activities using approved processes and checklists. Help ensure properties are ready for occupancy and escalate issues as required. Support exit inspections, defect reporting, and follow‑up works. Compliance, Health, and Safety Assist with property inspections and compliance checks (fire, electrical, gas, general safety). Maintain compliance records and report hazards, incidents, or non‑compliance issues. Support audits, risk management, and escalation procedures. Vendor and Contractor Coordination Coordinate contractors and service providers for maintenance and compliance works. Monitor completion and quality of works and escalate issues where required. Ensure contractors follow safety and site requirements. Customer and Stakeholder Support Act as a primary support contact for FCDO staff living in SRP accommodation. Respond to property related requests in a timely and professional manner. Maintain effective working relationships with residents, vendors, agents, and JLL teams. Administration, Systems, and Reporting Maintain accurate SRP records, trackers, and documentation. Raise and manage work orders in approved systems (e.g. Corrigo). Support financial administration, including purchase orders and invoices. Assist with basic reporting on property status and compliance. What you will bring: Experience in property, facilities, or workplace coordination (residential preferred). Working knowledge of health, safety, and compliance requirements. Strong customer service and communication skills. Well‑organised, detail‑focused, and able to manage multiple priorities. Proficient in Microsoft Office and property/work order systems. Ability to obtain and maintain required security clearance. Values and Behaviours Demonstrates JLL values: Safety, Teamwork, Professionalism, and Customer Focus. Works collaboratively and follows compliant, controlled ways of working. What to expect from us: As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World's Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions, and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. Interested candidates, please apply following the link below quoting job reference number CTREQ484399 Location: On-site –Canberra, ACT Job Tags: Hiring If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.