Account Manager

Company Overview Advantage 360 is a dynamic software development company specializing in telecom OSS/BSS software. We deliver innovative solutions that help our clients achieve their goals through cutting-edge technology and collaborative project management. Job Summary We are seeking a motivated Account Manager to join our remote team. This role combines project management with client relationship management, serving as a key point of contact for clients while supporting internal teams to ensure projects run smoothly and on time. The primary goal is to handle day-to-day client interactions and operational tasks, allowing our CEO to focus on high-level strategy, sales, quoting, and business development. Key Responsibilities Client Relationship Management: Build and nurture strong relationships with client's procurement teams, and technical decision-makers to support software enhancements in existing accounts through regular communication, understanding their needs, and ensuring high levels of satisfaction. Meeting Facilitation: Schedule, lead, collaborate and document client meetings, capturing action items, decisions, and feedback to keep projects aligned. Work with Professional Services and Managed Services teams, acting as a key liaison between operational teams and decision-makers to support and drive customer upsell use cases (billing, charging, mediation, CRM, product catalogue, etc.). Follow-Up and Task Prioritization: Proactively follow up on client requests, track progress, and assist the development team in prioritizing tasks based on client priorities and deadlines. Team Coordination: Monitor project timelines, keep the team on track by assigning tasks, resolving bottlenecks, and escalating issues as needed. Reporting and Documentation: Maintain accurate project records, generate status reports for clients and internal stakeholders, and use project management tools to track milestones. Support CEO Initiatives: Handle routine client-facing duties to free up executive time, including initial client onboarding and basic issue resolution. Continuous Improvement: Identify opportunities to streamline processes and contribute to team efficiency in a remote setting. Support Client QBR's: Drive quarterly business reviews by working closely with operations to present performance metrics, project progress, and roadmap priorities aligned to customer strategy. RFP Coordination: Drive RFP/RFI responses and proposals while leading pricing discussions and contract negotiations to close and expand customer engagements. Sales Support: Partner with the Professional Services team to identify and develop business cases for software upgrades, new projects and paid service engagements. Qualifications and Skills Experience: 3-5 years in Account Management, Project Management, Client Services, or a related role in software development or tech (entry-level candidates with relevant internships or coursework encouraged to apply). Education: Bachelor's degree in business, Computer Science, Project Management, or a related field (or equivalent experience). Technical Skills: Familiarity with project management tools such as SmartSheet, Microsoft Project or the like; basic understanding of software development lifecycles (e.g., Agile/Scrum). Soft Skills: Excellent communication and interpersonal skills for client interactions; strong organizational abilities to manage multiple priorities; proactive problem-solving mindset. Remote Work Proficiency: Comfortable working independently in a fully remote environment, with reliable internet and experience using collaboration tools like Microsoft Teams. Preferred: Knowledge of CRM software (e.g., HubSpot) for client management; any exposure to software development concepts. Why join us? Work remotely with a flexible schedule Be part of a supportive team that values learning and growth Gain exposure to real-world software systems and customer interactions Make a meaningful impact by helping customers succeed Lumine Group architects the future of connectivity in the communications and media industry by providing businesses with a global ecosystem of like-minded professionals, customers, and partners. Lumine takes root from the word "illuminate," which reflects our mission to illuminate the potential of communications and media software businesses. We are buy-and-hold forever acquirers, meaning we never sell an acquired business. We believe in the businesses we acquire and the people behind them, and develop long-term, sustainable growth strategies. At Lumine, we believe the future is bright. Lumine Group is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.