Laurel is on a mission to return time. As the leading AI Time platform for professional services firms, we’re transforming how organizations capture, analyze, and optimize their most valuable resource: time. Our proprietary machine learning technology automates work time capture and connects time data to business outcomes, enabling firms to increase profitability, improve client delivery, and make data-driven strategic decisions. We serve many of the world's largest accounting and law firms, including EY, Aprio, Crowell & Moring, and Frost Brown Todd, and process over 1 billion work activities annually that have never been collected and aggregated before Laurel’s AI Time platform. Our team comprises top talent in AI, product development, and engineering—innovative, humble, and forward-thinking professionals committed to redefining productivity in the knowledge economy. We're building solutions that empower workers to deliver twice the value in half the time, giving people more time to be creative and impactful. If you're passionate about transforming how people work and building a lasting company that explores the essence of time itself, we'd love to meet you. # What You’ll Own
Executive Operations
You will manage the operational surface area of the CRO’s day-to-day work. Responsibilities include:
Calendar Management
Manage a high-volume, constantly shifting calendar
Reprioritize proactively based on business impact
Protect focus time while ensuring critical meetings happen
Travel & Logistics
Coordinate domestic and international travel
Build efficient itineraries and manage end-to-end logistics
Inbox & Communication Management
Triage communications and draft responses when appropriate
Maintain a high bar for clarity and tone
Meeting Preparation
Coordinate agendas, materials, and logistics
Ensure meetings are prepared and productive
Track follow-ups and close loops
Gatekeeping & Prioritization
Act as a thoughtful filter for incoming requests
Help ensure leadership attention stays on the highest-impact work
Personal & Life Coordination
Supporting sustained leadership performance requires visibility across both professional and personal commitments. You will:
Maintain awareness of both professional and personal calendars
Track important commitments and events
Protect pre-agreed personal and family time
Coordinate reservations, services, and light personal logistics when needed
This work requires discretion, emotional intelligence, and strong judgment.
The goal is simple: nothing important falls through the cracks.
NYC Office Experience
You will also help ensure the New York office runs smoothly and feels like a great place to work.
This includes:
Office Operations
Coordinate office supplies, vendors, and daily logistics
Support onboarding logistics for new hires
Manage access, equipment setup, and basic workplace infrastructure
Hospitality & Environment
Maintain a stocked kitchen with snacks, drinks, coffee, and fruit
Coordinate lunch programs and office deliveries
Greet visitors and ensure guests feel welcomed
Help organize team lunches and occasional office gatherings
This isn’t facilities management. It’s creating an environment where a high-performing team can do its best work.
Sometimes that means solving small operational problems quickly — and taking pride in the details that make an office feel cared for. # AI-Driven Efficiency
AI fluency is a core capability for this role. We expect this role to actively use AI tools to create efficiency across both your workflow and the CRO’s.
Examples include:
Drafting communications or meeting summaries
Automating repetitive operational tasks
Streamlining scheduling, travel planning, or documentation
Identifying new tools or workflows that reduce friction
The expectation is not just to use AI tools — but to continually identify opportunities to work smarter and faster.
Traits of Strong Candidates
Strong candidates for this role tend to share several characteristics:
Operator Mindset
You don’t just manage tasks — you manage systems. High Agency
You notice problems and solve them without waiting for direction. Calm Under Pressure
You can handle constant change without losing control. Detail Oriented
You notice small things others miss and close loops quickly. Strong Judgment
You know when to escalate, when to solve independently, and when to protect leadership time. Hospitality Mindset
You take pride in environments where people feel welcomed and supported. AI Curious
You enjoy experimenting with tools that improve efficiency and productivity. # This Role May Not Be a Fit If
You prefer predictable days with minimal context switching
You see operational or office tasks as beneath you
You prefer waiting for direction rather than stepping in proactively
You are primarily looking for a traditional administrative role
This role requires ownership, speed, judgment, and flexibility.
What Success Looks Like
Within 6 Months
The CRO’s time and logistics run smoothly
The office operates seamlessly day-to-day
Employees and visitors consistently feel taken care of
Within 12 Months
Leadership relies on you as a true operational partner
Workplace experience feels intentional rather than reactive
You’ve helped shape how Laurel operates day-to-day
Logistics
Location: New York City (in office)
Travel: Occasional travel with the CRO
Compensation: Competitive salary + benefits
Why Laurel
Laurel is building technology that helps professionals reclaim time and focus on meaningful work.
We’re intentional about how we scale and serious about supporting our team as humans, not just headcount. This role sits at the operational center of leadership and workplace experience — ensuring our leaders stay focused on the work that matters most while our team operates in an environment designed to support them every day.
