Enterprise Observability Architect

Job Description We are seeking a visionary and influential technical leader to join as an Enterprise Observability Architect. In this role, you will be the chief architect and evangelist for our company-wide observability strategy. Your mission is to define and drive the adoption of a unified, full-stack observability framework that empowers our product teams to build and operate highly reliable, performant, and resilient services. This is not just a technical role; it is a strategic one. You will work across organizational boundaries, from engineering teams to senior leadership, to champion a culture of operational excellence. You will be responsible for rationalizing our tooling landscape, eliminating redundancy, and designing a cohesive, self-service observability platform that is easy to consume. If you are passionate about turning complex technical concepts into clear business value and leading large-scale change, this is your opportunity to make a lasting impact. What You'll Do Create Strategy: Create, document, and champion a unified, long-term observability strategy for the entire company, covering all telemetry types like metrics, traces, logs, profiles and more Architect the Future: Design a cohesive, full-stack observability solution using best-in-class tools and practices. Ensure our architecture promotes a product-oriented approach with a strong focus on self-service capabilities Drive Standardization and Consolidation: Actively identify and help decommission redundant or overlapping tools, driving the organization towards a standardized, cost-effective, and easy-to-manage observability service Join forces with SRE team: Partner with Site Reliability Engineering (SRE) team, promote their principles, such as defining, measuring, and managing Service Level Objectives (SLOs) and error budgets and how critical Observability for them Evangelize and Educate: Clearly and persuasively communicate complex observability topics, benefits, and strategic decisions to senior leadership and diverse stakeholders across IT and business domains Lead by Influence: Act as the senior technical expert and thought leader in the observability space. Mentor engineers and guide teams in implementing best practices for instrumentation (OpenTelemetry), monitoring, and incident analysis using AIOps Stay on the Cutting Edge: Continuously research industry trends, emerging technologies (like eBPF, OpenTelemetry), and best practices to ensure our observability strategy remains modern and effective Must-Have Skills & Experience Extensive Technical Experience: 10+ years in Observability, software engineering, SRE, or platform engineering, with a proven track record of architecting and implementing large-scale technical solutions Deep Observability Expertise: Subject matter expert on Observability practices and collection of all types of telemetry. SME for the tools that support them (e.g., Grafana, Prometheus, Dynatrace, BigPanda, xMatters or others) Strategic Leadership: Demonstrable experience creating and executing a technical strategy across multiple teams or an entire organization SRE and SLO Mastery: Deep, practical knowledge of Site Reliability Engineering principles, with hands-on experience defining, implementing, and managing SLOs and error budgets OpenTelemetry Proficiency: Strong understanding and practical experience with the OpenTelemetry standard for instrumentation and telemetry collection Multi-Cloud Experience: Experience designing solutions that operate across multiple cloud providers (AWS, Azure, GCP) Exceptional Communication & Influence: World-class ability to explain highly complex technical concepts to senior executives and non-technical audiences. Proven ability to lead by influence and drive consensus in a large organization Nice-to-Have Skills & Experience Tool Rationalization: Experience leading projects to consolidate tooling and migrate teams to a centralized platform FinOps Knowledge: Understanding of cloud cost management principles and how they apply to observability data and tooling eBPF Knowledge: Familiarity with eBPF for advanced, low-level system observability and performance analysis Product Mindset: Experience thinking about internal platforms as products, with a focus on user experience, self-service, and clear documentation Why Join Us? Unmatched Impact: Define the technical direction for a critical capability across the entire company, directly influencing the reliability of all our products Strategic Autonomy: Be the ultimate authority and thought leader in the observability domain with the freedom to shape our future Executive Visibility: Work directly with senior leadership to connect deep technical initiatives with strategic business outcomes Culture: Join a forward-thinking organization that invests in technical excellence and empowers its leaders to drive meaningful change What we offer Exciting work in a great team, global projects, international environment Opportunity to learn and grow professionally within the company globally Hybrid working model, flexible role pattern Pension and health insurance contributions Internal reward system plus referral program 5 weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually, 40 paid hours annually for volunteering activities, 12 weeks of parental contribution Cafeteria for tax free benefits according to your choice (meal vouchers, sport, culture, health, travel, etc.), Multisport Card Vodafone, Raiffeisen Bank, Foodora, and other discount programs Up-to-date laptop and iPhone, company car Parking in the garage for drivers or showers for bikers Competitive salary, incentive pay, and many more Ready to take up the challenge? Apply now! Know anybody who might be interested? Refer this job! The date shown below is the earliest possible closing date for this posting. However, we sometimes extend the job posting period as needed, so please feel free to apply anytime you see the "Apply" button available. You may also reach out to the recruiter directly via https://www.linkedin.com/in/badumtss/ Required Skills: Amazon Web Services (AWS), Communication, Google Cloud Platform (GCP), Microsoft Azure, Platform Engineering, Site Reliability Engineering, Software Engineering, SRE Observability, Strategic Leadership, Telemetry Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: No relocation VISA Sponsorship: Yes Travel Requirements: 10% Flexible Work Arrangements: Hybrid Shift: Not Indicated Valid Driving License: No Hazardous Material(s): N/A Job Posting End Date: 05/15/2026 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.