Senior Director, Data Analytics and Architecture

Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we're looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what's possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you. This position will design, scale, and govern the company's enterprise-wide data architecture. Reporting directly to the Vice President of Technology, this leader will ensure that data across product, go-to-market, and G&A functions is unified, reliable, and actionable. The Sr. Director will oversee both the architecture that underpins data management and the analytics capabilities that deliver business-critical insights, driving a culture of data-driven decision-making across the organization. What You'll Do: Own the design, implementation, and governance of Commerce's enterprise data architecture across Product, GTM, and G&A functions, ensuring scalability, security, and compliance. Lead the analytics team in delivering actionable insights to executive leadership, enabling faster and more accurate strategic decisions. This includes responsibility for the company's data lake, data warehouse, and data analytics layers and associated teams. Partner with business systems, engineering, and functional leaders to ensure data infrastructure meets operational, analytical, and reporting needs globally. Establish and enforce company-wide data governance standards, policies, and processes that ensure high data quality, consistency, and integrity. Champion the democratization of data, building self-service AI enabled analytics capabilities and empowering teams across the organization with access to reliable insights. Build and manage a high-performing team of data developers, architects, and analysts. Identify and evaluate emerging technologies (e.g., AI/ML for analytics, modern data platforms, cloud-native architectures) to improve efficiency and scalability of the data ecosystem. Partner with the AI Operations function to integrate advanced analytics and automation into enterprise workflows. Partner closely with the Product & Engineering to unify product and platform data architecture in order to deliver key signals and insight to the business around Customer Usage and Adoption Collaborate closely with the leaders in Business Applications to design and build the systems and data architecture that underpin enterprise reporting, analytics, and automation, ensuring alignment across all technology investments. Collaborate with GTM leadership, Finance, Product, and Customer Success to ensure analytics outputs directly support pipeline management, forecasting, churn analysis, and revenue growth initiatives. Who You Are: Enterprise Data Leadership – Demonstrated success leading data architecture and analytics teams in global, high-growth environments. Data Architecture Expertise – Deep technical experience in building and managing scalable, cloud-native data infrastructures, including data lakes, warehouses, and streaming architectures. Analytics at Scale – Proven ability to develop analytics platforms that deliver real-time, actionable insights across multiple business functions. Governance and Compliance – Strong background in data governance, privacy, and regulatory frameworks (e.g., GDPR, CCPA, SOC 2). AI & Advanced Analytics – Experience integrating AI/ML models into analytics environments to drive predictive insights and process automation. Cross-Functional Influence – Ability to partner with executives across product, GTM, finance, and operations to align data strategy with business goals. Team Builder – Track record of recruiting, developing, and retaining high-performing technical and analytical talent. 8+ years of technical experience in a role requiring business stakeholder collaboration (Analytics, Business Intelligence, Data Science, Data Warehousing, Data Architecture and Strategy, Consulting, or Product Management). 5+ years of people management experience with proven ability to groom high-performing future leaders. Bachelor's degree or equivalent work experience in a technical discipline (information/data science, mathematics, computer science, etc). Simplifier and executive influencer who utilizes exceptional storytelling skills to drive change through written, verbal, and presentation tactics. Cross-functional leader with indirect influence finesse and excellent stakeholder management; inspires confidence and collaboration across departmental boundaries. Mindset of a consultant and strategist, constantly questioning whether there's a better way or a higher value to achieve for the business. Well-versed in the tradeoffs of different data storage approaches (row-oriented vs columnar, relational vs non-relational, structured vs unstructured). Deep knowledge of cloud data platforms (Snowflake, Redshift, or similar), visualization tools (Tableau, Looker, PowerBI or similar), and AI platforms (Claude, OpenAI, Gemini). Experience building logical and physical data models. Availability to travel domestically 4–6 times annually. #LI-KE1 #LIHYBRID Compensation Transparency The national base salary range for this role is posted above in this job post. Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location. We also consider internal equity to help ensure fair and consistent pay practices across our teams. Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies. Details will be shared during the hiring process. We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution. Inclusion and Belonging At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive. We are committed to creating an inclusive and accessible hiring experience for all candidates. If you require accommodations or adjustments at any stage of the recruitment process, please let us know and we will work with you to meet your needs. Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/ Protect Yourself Against Hiring Scams: Our Corporate Disclaimer Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers. Be advised: Commerce does not offer jobs to individuals who do not go through our formal hiring process. Commerce will never: require payment of recruitment fees from candidates; request personally identifiable information through unsanctioned websites or applications; attempt to solicit money from you as part of the hiring process or as part of an employment offer; solicit money to complete visa requirements as part of a job offer. If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding. The Commerce story is one of global growth, incredible talent, and unstoppable passion in all we do. Despite our huge success so far, we're still just getting started! Explore our history, mission and values. You'll see we're set on shaping the now - and the future - of ecommerce. Don''t Miss Out! Like what you see but suffering from some serious FOMO? Join our Commerce Talent Community, and plug in to our latest news and career opportunities. We're a group of clever, committed, curious people, unleashing talent in all we do. We believe in the power of togetherness, striving at the edge of what's possible, impacting the lives of billions of people for the better. In all we do, We Do Extraordinary–and that's no small feat! Our people are our power. It's only through dedication, collaboration, and inspiration that we can Do Extraordinary. We're natural problem-solvers, champions of empowering businesses, and hungry learners… but we also play nerf wars in the office, support each other, and hang out outside of work.