Merchant Support - Warehouse (f/m/d)
Illescas, Toledo, SpainEst. $34K – $46K
Posted May 10, 2026
Total compensation range: €30,779 - €42,449
What you'll do
- Be the go-to Merchant Care contact at the fulfillment center: resolve issues that need a pair of eyes on the floor (missing items, inventory discrepancies, packaging questions, returns edge-cases). - Own the support tickets (Zendesk) routed directly to the fulfillment center queue — investigate, action, and resolve. - Partner daily with the logistics partner Team and our Spec Ops — join their stand-ups, build trust, unblock. - Spot inefficiencies and proactively improve Merchant Care processes as we scale the on-site model. - Act as the voice of the merchant in cross-functional discussions with Product, Operations and Tech. - Bring data into every decision — Metabase, Notion, Asana, Zendesk and Claude are your daily tools. - Start focused on Inventory / inbound, and broaden to Freight, B2B and Outbound after the first few months — becoming the on-site go-to for multiple Merchant Care topics at your fulfillment center.
Apply now
PostedMay 10, 2026
Work typeOn-site
LocationIllescas, Toledo, Spain
Source
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