Senior Client Relationship Manager

As a CRM Manager, you will be responsible for managing and leading a team of 10-15 CRM executives. Your key responsibilities will include:

• Assigning daily tasks and monitoring team performance to ensure efficiency and effectiveness. - Ensuring that all society queries are handled promptly and professionally. - Guiding team members on resolving resident issues effectively to maintain high levels of customer satisfaction. - Handling escalated or complex queries from residents with professionalism and empathy. - Ensuring proper follow-up on complaints and payment-related issues to ensure timely resolution. - Maintaining discipline, productivity, and quality of work within the team to meet company standards. - Training and supporting team members to improve their performance and skills. - Tracking daily work progress and sharing updates with management for effective decision-making. No additional details of the company are mentioned in the job description. As a CRM Manager, you will be responsible for managing and leading a team of 10-15 CRM executives. Your key responsibilities will include:
• Assigning daily tasks and monitoring team performance to ensure efficiency and effectiveness. - Ensuring that all society queries are handled promptly and professionally. - Guiding team members on resolving resident issues effectively to maintain high levels of customer satisfaction. - Handling escalated or complex queries from residents with professionalism and empathy. - Ensuring proper follow-up on complaints and payment-related issues to ensure timely resolution. - Maintaining discipline, productivity, and quality of work within the team to meet company standards. - Training and supporting team members to improve their performance and skills. - Tracking daily work progress and sharing updates with management for effective decision-making. No additional details of the company are mentioned in the job description.