UX Lead

Job Description & Summary About Application Development team We are a Team with 250+ professionals with different roles covering everything from Business to Technical solutions. We can build a team to meet the needs of any project or product you have. We strive for excellence. All our teams follow the same guidelines, which are being continuously evaluated and improved with the latest technology standards and up-to-date policies. Based on the project size, we can select specific specialists that can best contribute to a successful and effective solution. Server-Side Applications, High-Performance Frontends, Mobile Apps, User Experience, Quality Assurance, Cloud and DevOps, Business Analysis, Artificial Intelligence and Machine Learning. About your manager Marek Novotný is a Partner within the Advisory services of PwC. Working extensively in the US and European geographies, he is recognized as a strong executive within the technology areas. He is focused on quality while providing a reliable and trustworthy services in areas of custom software development covering digital products and services development, cloud transformations and data related services (analytics, engineering and science). In the past Marek has held also an array of positions within areas of Technology Consulting, Forensics Technology Services and Data Analytics. Job description & summary As a UX Lead, you are responsible for leading UX work on client engagements, supporting and guiding other designers, and helping ensure UX delivers real value for users, clients, and the business. This role combines hands‑on UX leadership, stakeholder and client interaction, and commercial responsibility. You will not only deliver UX within projects, but also actively contribute to growing and upselling the UX competency, positioning the UX team as a trusted and valuable capability. You work within PwC frameworks and are expected to operate confidently in a complex, fast‑paced environment. You will be part of a UX team of five designers. The team is primarily based in the Prague office, with some members located across Europe. The role involves: Regular collaboration with colleagues in Prague/online Working effectively with distributed team members across the World Supporting consistency, alignment, and quality across locations Being present in the Prague office to support teamwork, mentoring, and collaboration Lead UX Work Take responsibility for UX delivery on projects or defined workstreams. Lead UX activities from discovery through delivery. Structure and clarify problem spaces where requirements or direction are unclear. Ensure UX outputs are coherent, usable, and aligned with user and business needs. Review UX work and provide clear, constructive direction to improve quality. Remain hands‑on when required (research, workshops, design, validation). UX Business, Value & Upselling Actively position UX as a value‑adding service, not just a delivery activity. Identify opportunities within ongoing engagements to expand or deepen UX involvement. Work with engagement leads to: Shape and upsell UX scope where appropriate Introduce UX earlier into projects (discovery, research, strategy, AI UX) Define UX effort, team needs, and approach Contribute UX input into proposals, extensions, and new opportunities. Support sustainable utilization and growth of the UX team through credible delivery. Representing UX Mentor and guide UX designers and researchers. Contribute to hiring, onboarding, and skill development. Support definition of UX standards, best practices, and quality expectations. Help build a confident UX team able to explain and defend design decisions. Business & Stakeholder Management Act as the senior UX representative within project and client teams. Communicate UX decisions clearly to non‑UX and senior stakeholders. Advocate for UX where it brings clear value, and stay pragmatic where it does not. Help ensure UX is seen as a trusted contributor, not only visual or executional design. Work closely with engagement leads, product owners, and technology teams. Balance user needs with commercial constraints such as scope, timeline, and budget. Understand client priorities and delivery context. Identify and communicate UX risks and dependencies early. People & Capability Support Mentor and support UX designers in day‑to‑day work. Act as a go‑to person for guidance, review, and problem solving. Support onboarding of new team members. Contribute to shared UX standards, practices, and ways of working. Help maintain consistent expectations of UX quality across engagements. PwC Ways of Working Follow PwC processes related to contracts, billing, time reporting, and delivery governance. Ensure required internal tasks are completed correctly and consistently. Operate in line with PwC standards and expectations. AI & Contemporary UX Proactively suggest and design UX AI tools Use AI tools where they meaningfully support UX work (research, synthesis, ideation). Contribute to the design of AI‑enabled products and services. Consider usability, transparency, and trust when designing AI‑driven features. Stay informed about changes in UX tools, patterns, and technologies. Requirements of the role Strong experience in UX design, including ownership of UX work or workstreams. Solid foundation in research, interaction design, and problem framing. Experience working with clients and senior stakeholders. Experience working with AI tools. Ability to explain UX value clearly in business and delivery terms. Commercial awareness and experience contributing to scope shaping or upselling. Comfort working within structured delivery and governance environments. Interest in AI and its impact on user experience and digital solutions. Our Benefits and Fun Stable, but challenging working environment providing plenty of opportunities for your continuous professional growth. Fair salary plus annual bonus and flexible working hours. Paid time off 30 days, 3 wellbeing days and 2 extra days off from the company at the end of the year. High-end Ultrabook and iPhone with unlimited data. Benefit program with 55.000 points that you can use for holidays, education, food vouchers, sports, health... Simply on what you enjoy. Support for your education and development: we offer business and digital training and many other training and workshops to further develop your personal and professional skills. We pay for technical certifications and the time you spend studying them. Opportunity to work with foreign PwC offices, for example in the UK, DE, NL, USA, Canada and other countries Extra-work activities and Away Days (team building, ski weekend, etc.). You will develop your skills while having the support from the top notch professionals in the team (also career coaching etc). PwC is the largest audit team in the Czech Republic, but also law, tax, consulting and technology, data or forensic teams. Find out how easy it is to combine this knowledge when you're in the right place. With us, you will get the opportunity to see how business is done in large companies. We are part of an international network of companies with more than 364,000 colleagues in 151 countries. At PwC, we create an inclusive work environment where everyone can be themselves and find their place and opportunity to develop. This year, we have successfully maintained the prestigious Equal Pay Certification, making us one of only four companies in the Czech Republic (and the only one from the Big 4) that demonstrably implements fair compensation practices regardless of gender. Are you interested in our offer? Let us know about yourself and we will discuss more details together! Ochrana osobních údajů pro žadatele o zaměstnání / Privacy Statement for Recruitment Applicants #LI-OrnyHunt Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially at PwC. Here, you can uncover hidden talents, build lifelong relationships rooted in trust and empathy and turn challenges into opportunities for innovation. We'll help you grow your skills through challenging, meaningful work so you can go further.